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VPZ Reviews

Rated 5 based on 35 Reviews

4 Clarence Rd, Grays RM17 6QA

Audiologists Grays

Published on
August 11, 2025
Last updated
August 11, 2025

Reviews Summary

Overall, customer sentiment towards VPZ vape shop is strongly positive, with reviewers highlighting a high level of satisfaction with both the range of products and the service received. Many customers single out staff members by name, such as Natasha, Tiffany, Tilly, Terry, and Gary, noting their friendliness, expertise, and willingness to assist. The positive environment and attractive deals, like the £1 offer and bundle discounts, are repeatedly mentioned as standout factors. Although almost all feedback is positive, one or two references suggest room for expanded stock options on certain nicotine strengths.

Common themes emerging from the reviews include genuinely knowledgeable and approachable staff, detailed explanations of products and offers, and direct help with vape setup and selection. Shoppers appreciate being able to try various flavours, and the sales approach is described as persuasive without being pushy. The store’s customer service, atmosphere, and extensive range of vaping supplies are praised consistently across multiple interactions.

VPZ demonstrates a strong reputation for delivering customer service that builds trust and encourages repeat visits. There is clear evidence of excellent teamwork and effective communication among staff, which creates a welcoming shopping environment for both new and returning customers. Based on these reviews, VPZ stands out in its retail segment for its approachability and product range.
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What Customers Are Saying About VPZ?

staff are exceptional

very friendly and knowledgeable

putting my mind at ease

helped me so much

very friendly I would highly recommend

Great offers and bundles

great charisma and brilliant customer service

wonderful team

10/10 customer service

super helpful and welcoming

Trustguide extracts key phrases from reviews about VPZ and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of VPZ's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

VPZ Ratings

5

As of Based on 35 revies as of Aug 11, 2025

VPZ Score

100%

As of Based on 35 revies as of Aug 11, 2025

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Customer Reviews

As of Aug 11, 2025, 35 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of VPZ's publicly available reviews View source

Sophie Turner rated VPZ 5 stars
3 months ago
All I can say is that I am very impressed with the shop! Highly recommended! Especially the staff are exceptional but the one I spoke to which her name was Natasha was very helpful and knows a lot about vapes. The shop has many flavours to choose from, I also find the £1 of the deal is fab too! If the 10 box had all 12mg in it I’d definitely consider getting it 😊 I will be back again 😁
Eddie Budreckas rated VPZ 5 stars
a month ago
Tiffany, Natasha and Tilly are amazing staff with great charisma and very friendly and knowledgeable, they’re definitely good at sells, I got the Pro Tech because of their persuasion which was one the best purchases I’ve made. Brilliant team, amazing atmosphere.
Hfz Hcx rated VPZ 5 stars
a month ago
I was sure customer focus was dying out in retailers until i had a chat with the guys in the shop. I received a full kit, an extra kit, what felt like a lifetime supply of liquids, extra vape heads (pods), filter tips, chargers and a cool bag which was then discounted to around £30..ish. Big thanks to Terry & Gary on the day for putting my mind at ease allowing me to finally make the switch 5*

Frequently Asked Questions About VPZ

Are VPZ staff knowledgeable about vaping products?

Yes, multiple reviews mention that VPZ staff have a deep understanding of vaping kits, liquids, and accessories. They are able to provide clear guidance and helpful explanations to both newcomers and experienced vapers.

Can I try vape flavours before buying at VPZ?

Customers highlight that they are given the opportunity to try a variety of vape flavours in-store. Staff often assist with setup and demonstrate different options, making it easier to choose the right product.

Does VPZ offer bundle deals or discounts?

Yes, reviewers note that VPZ frequently provides bundle offers and discounted pricing, such as deals on multi-packs and discounts on accessories when purchasing kits.

About VPZ

Audiologists
VPZ is a retail shop specializing in vaping products, including a wide selection of vape kits, e-liquids, devices, and related accessories. The company operates through a physical storefront, allowing customers to browse, sample, and purchase a broad range of vaping supplies directly.

Staff members assist customers onsite by explaining products, offering setup support, and providing personalized recommendations. The shop also offers bundle deals and facilitates in-store product trials. Sales are handled in-person, with staff guiding customers through available choices, current offers, and potential upgrades during store visits.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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