The most common themes in reviews revolve around the reliability of the hearing aids and the efficiency of customer service. Dissatisfaction is often linked to defective products, lengthy replacement processes, and complicated refund procedures. Another recurring topic is customer support—while some individuals highlight responsive, knowledgeable staff, others experience a lack of adequate responses to calls and emails. Ease of return and effective troubleshooting appear inconsistently, heavily dependent on which representative is involved.
Based on reviewer feedback, Audien holds a polarized reputation among customers, particularly those purchasing hearing aids online. A minority report satisfaction with their purchase and the customer service provided, whereas many express frustration with product quality control, delivery delays, and arduous refund experiences. Overall, in the hearing aid market, Audien is regarded as inconsistent in both product and service reliability.