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HearUSA Reviews

Rated 4.6 based on 47 Reviews

2076 S Atlantic Blvd, Monterey Park, CA 91754, United States

Audiologists Monterey Park

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

The overall sentiment in customer reviews for HearUSA Audiologists is overwhelmingly positive, with many reviewers highlighting the professionalism, expertise, and patience of specific staff members such as Ms. Tamekia, Dr. Ashley Kun, and Sylvia. Customers value the knowledgeable guidance in choosing and maintaining hearing aids, alongside responsive and attentive care, especially for first-time users and elderly clients. A notable exception involves an incident of dissatisfaction with front desk service and perceived discrimination, indicating an area needing improvement.

Common themes include the high level of staff professionalism, thorough communication, and personalized attention provided throughout the hearing aid selection and fitting process. Clients express gratitude for accessible appointments, direct office communication, and support in handling language barriers and technical challenges. Positive references to both clinical staff and logistical details such as scheduling and parking are frequent across the reviews.

Overall, HearUSA Audiologists is regarded as a reputable provider of hearing aid services, earning trust from both new and returning clients. In the context of audiology care, particularly in their local region, the practice demonstrates strengths in staff competence, patient-centric support, and operational efficiency, with most clients indicating strong satisfaction and willingness to recommend their services.
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What Customers Are Saying About HearUSA?

very professional knowledgeable person

excellent and chose a great hearing aid

service provided by MS. Tamekia was Fantastic

Made it so easy

quality of life has improved 150%

Very professional and responsive attention

very professional, kindly, and patiently

very informative, helpful and answered all my questions

very efficient & friendly

a great experience

Trustguide extracts key phrases from reviews about HearUSA and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of HearUSA's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

HearUSA Ratings

1

As of Based on 47 revies as of Jul 09, 2025

HearUSA Score

90%

As of Based on 47 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 47 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of HearUSA's publicly available reviews View source

Susan Akamine rated HearUSA 5 stars
a week ago
Ms. Tamekia is a very professional knowledgeable person. She patiently assisted me for my first hearing aid., even though I’m not so confident about technology. 5/5 stars from me.
Fisher Leong rated HearUSA 5 stars
2 weeks ago
Tamekia is excellent and chose a great hearing aid for me and very knowledgeable. This my first time wearing hearing aids. Thank you Tamekia and her staff excellent service. 👏👏👏 Fisher Leong
Maribel Navarro rated HearUSA 1 stars
2 weeks ago
I have mixed emotions about my experience here. I would like to state the service provided by MS. Tamekia was Fantastic, the best care I've gotten since having to use hearing aids. Unfortunately the reason for this post is due to the front desk personal, Ms Suzie Morron. After getting my hearing aids, I was told to go to the front desk to sign paperwork and set up a 2 week out follow up appointment. I was given a document to sign.. as I finished signing it... a White couple coming inquiring about a charger ... the receptionist totally disregards that she was assisting me first... she went right to helping them out, which I would not have minded if the receptionist address me that she'd get back to me.... but no. She went back to Ms Tamekia. Trying to resolve his issue first. The paperwork I needed to sign took less time to complete than helping the white couple out. So I left and the receptionist was so rude when I called her out on it. You could have just told the man and his wife that you would assist after me ? Like he can wait lirterly, it only was a few minutes.... Shame on the receptionist. Totally made my experience real sour. To see the discrimination in 2025. She should get more training if that is how she conducts herself in a place that serves all people. To make matters worse, she didn't even bring up my follow up appointment... I didn't realize until I got home. So much for her customer service 🙄 I suggest better training or get a new receptionist.

Frequently Asked Questions About HearUSA

Do audiologists at HearUSA provide guidance for first-time hearing aid users?

Yes, multiple reviews mention that audiologists, such as Tamekia and Sylvia, take time to explain devices, demonstrate app usage, and answer questions for those new to hearing aids.

Is it easy to schedule appointments or contact the HearUSA office directly?

According to reviews, scheduling is accommodating and calls are answered directly by the office, not through out-of-state or international call centers. This ensures clients can communicate promptly with local staff.

Are parking and accessibility available at HearUSA Audiologists' locations?

Reviews note that parking is accessible and free at their office locations. The facilities are welcoming and aim to accommodate patient needs during visits.

About HearUSA

Audiologists
HearUSA Audiologists provides hearing health solutions, specializing in the evaluation, fitting, and maintenance of hearing aids for people experiencing hearing loss. Services are delivered through in-person appointments at clinical offices and include assistance for first-time and long-term hearing aid users across different age groups.

The company operates by scheduling assessments with audiology professionals who consult with clients to determine individual needs, recommend suitable hearing aids, and offer device support. Processes include follow-up appointments, insurance processing, direct office communication, language assistance, and accessible local facilities with on-site parking.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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