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Ultrasound Direct Maidstone Reviews

Rated 4.8 based on 144 Reviews

Audiologists in Maidstone

4, North Wing, Turkey Mill, 3 Ashford Rd, Maidstone ME14 5PP

Published on
October 16, 2025
Last updated
October 16, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Ultrasound Direct Maidstone's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Ultrasound Direct Maidstone?

have been amazing throughout

made us feel so comfortable

very nice experience since my arrival

service was so friendly, relaxed and professional

lots of patience to get us the best pictures

such friendly service

Absolutely brilliant service

same good experience, very polite, professional, good prices and quick

peace of mind

I highly recommend this place

Trustguide extracts key phrases from reviews about Ultrasound Direct Maidstone and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 16, 2025, 144 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Ultrasound Direct Maidstone's publicly available reviews View source

Rebecca Hulls rated Ultrasound Direct Maidstone 5 stars
a month ago
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Vicki and Gill have been amazing throughout my pregnancy journey. Always so welcoming and go above and beyond. Gill managed to get some great photos of my baby on the 4d scan. Thank you ladies. Highly recommend
sam keefe rated Ultrasound Direct Maidstone 5 stars
2 months ago
We come for an early scan with Gill and Vicky and I couldn’t have left feeling happier. They were such lovely ladies who made us feel so comfortable. Naturally nervous and overwhelmed and they were amazing. Made you feel at ease straight away. I will always sing their praises and we will be back for more scans.
Ljubica Banic rated Ultrasound Direct Maidstone 5 stars
2 months ago
Was my first time in this place…. I had a very nice experience since my arrival, the Lady Vicki at reception was polite and nice explaining in detail what is going to happen at the appointment. I felt good…. Michaela the sonographer was as well very polite, calm and nice she explained everything step by step regarding the scanning. The place is located in a beautiful old and traditional English business park …. They have parking. Is possible to access by local transport too. I had my results the same day via mail…. Payments they accept cards…. I highly recommend this place

Reviews Summary

Overall, customer feedback for Ultrasound Direct Maidstone, a medical diagnostic imaging centre, is strongly positive, with reviewers often highlighting the friendliness, professionalism, and welcoming nature of staff members like Vicki, Gill, and Michaela. Multiple reviews mention patients feeling at ease, even during experiences that might otherwise be stressful or overwhelming. While most reviews are glowing, there is one notable criticism regarding payment handling and delayed refunds.

Key themes repeated across the reviews include clear, step-by-step communication, patience during procedures, and efforts to obtain great scan images even in challenging circumstances. Customers frequently refer to efficient appointment processes, convenience in accessing the location by car or local transport, detailed result communication, and value-added keepsake options like the pulse beat bear. The professionalism and warmth of the staff are consistently mentioned, contributing significantly to the service’s strong reputation.

Based on reviewer comments, Ultrasound Direct Maidstone is regarded as a dependable and considerate provider of medical ultrasound scans in Maidstone. Trust appears to be reinforced by consistent, repeat business, prompt communication of results, and a smooth process from appointment booking through to the completion of scans. The service is seen as reliable within the Maidstone region.
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Frequently Asked Questions About Ultrasound Direct Maidstone

Are staff members friendly and supportive during scans?

Yes, customers frequently mention that the staff—such as Vicki, Gill, and Michaela—are friendly, welcoming, and provide reassurance during appointments. Many reviewers report feeling comfortable and at ease even in potentially stressful situations.

Will I receive my scan results promptly?

Several reviewers noted that scan results are provided the same day, often via email. The appointment process is described as efficient, and patients receive explanations of their scans and results clearly and quickly.

Is the Maidstone centre easy to access and park at?

Yes, customers point out that the facility is conveniently located in a business park with parking available on-site. It can be accessed both by car and public transport, making visits relatively straightforward for most patients.

About Ultrasound Direct Maidstone

Audiologists
Ultrasound Direct Maidstone is a medical diagnostic imaging centre providing ultrasound scans for pregnancy, gender determination, and general health monitoring. The service is delivered in-person at their Maidstone facility and is staffed by qualified sonographers and support staff.

The company operates by scheduling appointments, offering detailed in-person consultations, and conducting ultrasound imaging in a clinical environment. Results are communicated promptly, sometimes on the same day via email. The centre is accessible by car or public transport and accepts card payments.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.