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Vodafone Reviews

Rated 3 based on 194 Reviews

Mobile Phone Shops in London

29/30, The Arcade, Westfield Shopping Cntr, London E20 1EH

Published on
August 14, 2025
Last updated
September 14, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Vodafone's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Vodafone?

very very good customer service

help, and guided with everything in detail

Fantastic to see every staff helpful

helped me get the best ever deal

explained every single thing down to detail

provided so much support and love

helped us with all our questions

found positive solutions for all questions

provided me with unparalleled customer service

Excellent customer service by Dibha

Trustguide extracts key phrases from reviews about Vodafone and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 14, 2025, 194 customers have reviewed this business and rated it 3 Star out of 5. Trustguide conducted an in-depth analysis of Vodafone's publicly available reviews View source

Bhanu Prakash rated Vodafone 5 stars
5 months ago
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Have a very very good customer service And most recommended I am very much Thankful to amna
Farhin Vohra rated Vodafone 5 stars
9 months ago
Best service received from JAS Pal (sale advisor) . He has help, and guided with everything in detail . I recommend everyone to visit him to get best advice.
MR. Haque rated Vodafone 5 stars
9 months ago
I went for a broadband update in the Vodafone shop. I spoke to a customer service person named Ms Ruchi and got enough experience with her detailed offer. I got good service which I appreciate. Thank you very much and this branch is very nice and clean. Fantastic to see every staff helpful. I liked it a lot.👍😊👌😍🤝📶📱

Reviews Summary

Overall, the sentiment in these reviews for Vodafone mobile phone shop is distinctly positive. Reviewers consistently note the professionalism, friendliness, and helpfulness of specific staff members such as Amna, JAS Pal, Ruchi, Mohammad, Maheda, Adam, Ghizlane, Erica, Micheal, and Dibha. Customers mention staff going into detail about offers, providing supportive guidance, and delivering solutions during stressful moments. There are no significant complaints or negative feedback present in the current sample.

The most frequent themes are outstanding customer service and personal attention. Multiple reviews mention staff taking time to explain options thoroughly, responding to individual needs, and maintaining a welcoming and clean environment in-store. Explicit appreciation for helpfulness and clear communication is shown in each review, highlighting reliability as a standout trait. Reviewers also identify both technical knowledge and emotional support as key aspects.

Based on the consistent tone across the sample, Vodafone mobile phone shop is regarded as a highly dependable provider, especially for people in need of personal service and detailed advice. The company maintains a strong reputation for professional support, positive staff interactions, and attentive solutions, reinforcing its appeal among customers in the area.
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Frequently Asked Questions About Vodafone

Are staff members helpful with technical or service questions?

Yes, reviews mention that Vodafone sales advisors are knowledgeable and take the time to answer questions or explain offers in detail. Staff provide clear information and support for a variety of customer needs.

Do Vodafone staff provide support during stressful situations?

Several reviewers highlight staff going above and beyond to offer emotional support, understanding, and reassurance, especially during times when customers feel stressed about phone or service issues.

Is the Vodafone store environment clean and welcoming?

Customers note that the store is clean and staff are consistently friendly and welcoming, creating a positive environment for visitors seeking in-person assistance.

About Vodafone

Mobile Phone Shops
Vodafone operates as a mobile phone shop, providing telecommunications products and services to retail customers. The company offers contract and pay-as-you-go plans, broadband connections, mobile devices, and associated accessories through their physical storefronts and sales advisors.

The company’s operations involve in-person consultations, where customers receive guidance and support from trained staff. Employees assess customer needs, explain available offers, process upgrades or new connections, and manage technical queries in-store. The store maintains a clean and organized environment to facilitate efficient and informative service.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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