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VINEVIDA Reviews

Rated 3.9 based on 211 Reviews

16725 NW 20th Ave, Miami Gardens, FL 33056, United States

Online Stores Miami Gardens

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall, customer reviews of Vinevida, an essential oils and aromatherapy supply shop, indicate a mixed reputation. Multiple reviewers express disappointment with the company’s product quality and customer service, citing issues such as leaking bottles, missing items, and poor response to complaints. A smaller number describe positive experiences, highlighting efficient order fulfillment or enjoying the variety of scents available.

The most recurring themes in the feedback are concerns about unresponsive or unsatisfactory customer service, delayed shipments, and dissatisfaction with product quality—especially regarding broken seals, incorrect scents, and lack of returns or refunds for opened bottles. Several reviewers note the company’s limited willingness to resolve issues, even when problems are reported immediately.

Based on these reviews, Vinevida holds a reputation in the aromatherapy supply sector that is undermined by product consistency and service challenges, despite some positive experiences. Businesses and individuals seeking reliable supply in Miami or online should be aware of these common concerns when considering Vinevida.
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What Customers Are Saying About VINEVIDA?

wrapped perfectly so no leakage

the staff is amazing

Trustguide extracts key phrases from reviews about VINEVIDA and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of VINEVIDA's customers had a positive experience.

Positive
20%
Neutral
0%
Negative
80%

VINEVIDA Ratings

5

As of Based on 211 revies as of Jul 10, 2025

VINEVIDA Score

20%

As of Based on 211 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 211 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of VINEVIDA's publicly available reviews View source

pedro ortiz rated VINEVIDA 1 stars
5 months ago
I recently purchased a diffuser oil, and I'm extremely disappointed with the experience. When the item arrived, it was leaking all over the box, and the container was only half full of oil, despite being advertised as a full bottle. It looked like the cover wasn't sealed properly, which is unacceptable. I tried calling customer service multiple times to address this issue, but they kept hanging up on me, seemingly to avoid dealing with my return. This lack of support is frustrating. Since I haven’t received any assistance, I will be disputing the charge through my bank. I’ve attached pictures to show the condition of the product upon arrival. I do not recommend this product or the company's customer service.
aschei73 rated VINEVIDA 1 stars
Edited a month ago
Product STILL NOT RECEIVED! I have been reaching out since MARCH! Even after responding to my initial review that my missing item would be shopped, I still have not received them item. I’ve asked for tracking info and no response. If you receive your products, they are great. If something is missing/back ordered, you can hang it up. HORRIBLE service. Will not be ordering from them again. I have not received the back ordered item, Nor credit. 5/15 Update: package finally received
Libby Rien rated VINEVIDA 5 stars
Edited a month ago
Impressed!! I called Vinevida customer service. No answer. Approx.30 minutes later, a csr called back stating they received a miss call from my #. They looked up my account & let me know my item was shipping soon. It arrived, a few days later, wrapped perfectly so no leakage. Wonderful Small business based out of Miami.

Frequently Asked Questions About VINEVIDA

What should I do if my Vinevida order arrives damaged or leaking?

Contact Vinevida’s customer service immediately, including photos of the damaged items. Reviews indicate mixed experiences with support, so detailed documentation may help. Be aware that the company’s policy may not always permit returns or refunds for opened products.

Does Vinevida offer returns or refunds on opened essential oil bottles?

According to several reviewers, Vinevida typically does not accept returns or provide refunds for opened essential oil bottles, even if the product was damaged or defective upon arrival.

How long does it take for Vinevida orders to ship?

Vinevida advertises shipping within one business day, but several reviews report delays, especially during operational changes such as warehouse moves. Customers should check tracking and follow up promptly if their order does not arrive as expected.

About VINEVIDA

Online Stores
Vinevida is a business specializing in the sale of essential oils, diffuser oils, and scented products, serving the aromatherapy and fragrance markets. Products are sold online and shipped to customers, with a product range that includes a variety of scents for use in personal and commercial applications.

The company operates through an online order system with direct shipping from their warehouse, based in Miami. Vinevida handles fulfillment, packaging, and delivery in-house, and offers customer support via phone and online chat. Their model focuses on direct-to-consumer transactions for both individual and business customers.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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