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Village Gym Edinburgh Reviews

Rated 4.1 based on 337 Reviews

140 Crewe Rd S, Edinburgh EH4 2NY

Gyms | Edinburgh

Published on
April 3, 2024
Last updated
April 3, 2024

Reviews Summary

The overall reputation of Village Gym Edinburgh is a mix of longstanding loyalty and current dissatisfaction among some members. The positive reviews commend the courteous and approachable staff, exemplary customer service, and excellent instructors ensuring motivational fitness experiences with a variety of classes. There is specific praise for the recently renovated spa area and the willingness of staff to go above and beyond in instances such as the return of lost property. Conversely, there are troubling reports concerning the cleanliness and maintenance of facilities, notably the pool, showers, toilets, and issues such as broken or improperly functioning gym equipment. Additionally, customer service lapses are mentioned, particularly at reception and with the administrative handling of membership cancellations. These highlight a discrepancy between customer expectations and service received.
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What Customers Are Saying About Village Gym Edinburgh?

Trustguide uses AI to extract key phrases from reviews about Village Gym Edinburgh and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Village Gym Edinburgh's customers had a positive experience.

Positive
Neutral
Negative

Village Gym Edinburgh Ratings

5

As of Based on 337 revies as of Apr 03, 2024

Village Gym Edinburgh Score

As of Based on 337 revies as of Apr 03, 2024

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Customer Reviews

As of Apr 03, 2024, 337 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Village Gym Edinburgh's publicly available reviews View source

Sharon Baer rated Village Gym Edinburgh 5 stars
5 days ago
I have been a member of the Village gym Edinburgh for 9 years and have never made a complaint in that time. The staff have always been courteous , approachable, respectful and friendly during that time. I recently miss placed my mobile phone whilst in the gym, during that anxious period both the manager and assistant manager demonstrated exceptional customer service, the situation with dealt with the utmost respect & diligence. Thankfully with a positive outcome. If you are looking for a gym that puts its customers first I would highly recommend the Village Gym Edinburgh.
Caolan Harrigan rated Village Gym Edinburgh 5 stars
a month ago
Great gym with, great staff. The negative reviews on this page are written by entitled people. End of the day If you want a gym with good equipment, classes with great instructors that will motivate you to do your best and a very decent spa area that's just been renovated then join, if not then go elsewhere.
Katarzyna Fix rated Village Gym Edinburgh 5 stars
a month ago
I would like to share with you that I am disappointed with this gym. I have been with them for 2 years and I am about to sign a contract for another year, but I don't know if I will do it because I appreciate the fact that the equipment is replaced with new ones, but the basic things that I require are very neglected, especially since you increased the subscription fee and I have purchased the full package. Let's start with the fact that there are often problems with toilets, shower doors are not repaired, so they either have no locks or have curtains and you can't use them and have privacy. The pool today was so dirty I couldn't even see my feet and it smelled like sewage it was a terrible experience I don't know what's going on with this gym in Edinburgh but I'm very disappointed. I pay and demand certain things and it starts to work worse than the cheapest gym I have ever been to in my life. I can also mention that in the women's bathroom, for example, the soap dispenser has not been replaced for weeks, so only one works. The pool areas are very dirty and this happens 90% of the time and I go to this gym very often, 5 to 6 days a week. When I want to buy something at the reception, for example a protein shake, the employees see you, but they don't even serve you and you have to wait even 5-10 minutes to be served because they simply ignore the customers. I just want them to solve these problems as quickly as possible because it's really below the level. However, it is the most expensive gym in the city and sometimes I cannot use the swimming pool because it is simply dirty or take a shower because I simply have no privacy. Many lockers in the fitting room do not close, which is another problem. Often, the equipment in the gym is broken, for example the monitors that are supposed to calculate the number of repetitions. As for the scale you have there, it is often disconnected from the power supply or simply does not work, it was replaced with a new one, but I think it's because the staff simply disconnects the scale from the monitor and then you can't check anything, which is a big minus, because, for example, I weigh myself exactly every week and it is very important to me.

Frequently Asked Questions About Village Gym Edinburgh

What are the gym facilities and cleanliness like at Village Gym Edinburgh?

While many customers commend the equipment and the variety of classes offered, there are significant concerns regarding the cleanliness of the pool, showers, and toilet areas. Complaints of regular maintenance issues have been noted, such as broken shower doors and unclean environments.

How is the customer service at Village Gym Edinburgh?

Customer service experiences seem to vary, with highlights on courteous and exceptional service from the staff. However, there are grievances concerning neglect at the reception, issues with staff responsiveness, and the handling of administrative tasks such as membership cancellations.

Is the Village Gym Edinburgh suitable for busy individuals who can only attend evening or weekend classes?

Yes, Village Gym Edinburgh offers an extensive selection of classes, including many options in the evenings and weekends to accommodate those with limited daytime availability.

About Village Gym Edinburgh

Gyms
Village Gym is a popular gym in Edinburgh which is open 7 days a week. The gym has a heated swimming pool (with lessons available), Technogym kit, spin studio, over 100 fitness classes a week as well as a steam room, sauna & whirlpool. Expert personal trainers help members smash their fitness goals & 'Me Mot' Health Checks are available. Various joining offers are available as well as young person's, fully flexible & off-peak memberships. For down time there is a bar, restaurant & Starbucks and our gym members can also enjoy reduced room rates, discounts at all Village hotels as well as access to high street exclusives.
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How is this report generated

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Mike, Adam and another 21,516 have joined the waitlist.