Overall sentiment toward The Gym Group Guildford is generally positive, with multiple reviewers highlighting clean facilities, well-equipped gym floors, and specialist classes as standout features. Positive mentions centre on helpful, engaging staff—especially named instructors—and an inclusive class atmosphere. However, some customers express frustration with cleanliness in changing rooms, lack of visible staff, and issues booking into popular classes, signaling areas in need of improvement.
Common themes include the gym's large size, 24/7 access, modern equipment, and group classes such as yoga and HIIT that cater to a range of fitness levels. Staff members, like Charlie, Haitham, and Danny Baker, receive specific praise. On the other hand, some reviews consistently mention cleanliness issues and automation (lack of staff presence and reliance on unreliable apps), as well as limited availability for certain classes during peak times.
In summary, The Gym Group Guildford is viewed as a well-equipped, community-focused gym in Guildford, Surrey, known for classes and supportive instructors. Persistent concerns involve cleanliness and booking accessibility, but the facility enjoys an overall reputation for quality fitness services and variety.
Common themes include the gym's large size, 24/7 access, modern equipment, and group classes such as yoga and HIIT that cater to a range of fitness levels. Staff members, like Charlie, Haitham, and Danny Baker, receive specific praise. On the other hand, some reviews consistently mention cleanliness issues and automation (lack of staff presence and reliance on unreliable apps), as well as limited availability for certain classes during peak times.
In summary, The Gym Group Guildford is viewed as a well-equipped, community-focused gym in Guildford, Surrey, known for classes and supportive instructors. Persistent concerns involve cleanliness and booking accessibility, but the facility enjoys an overall reputation for quality fitness services and variety.
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