PureGym London Muswell Hill - Upgrade Complete! Reviews

The overall sentiment toward this gym, based on customer reviews, is mixed. Reviewers appreciate recent refurbishments, friendly staff, and the gym's convenience and equipment variety. However, multiple concerns are raised about hygiene, cleanliness, and staff attitude, particularly management. Issues with noise, ventilation, and organization are also noted by patrons who frequent the gym during different times of the day.

The most frequent themes across the feedback are the gym’s cleanliness and the professionalism of staff and trainers. While some praise specific staff for their support and expertise—such as a standout personal trainer, Maya—others cite rude behavior from management and risk-laden actions by staff. Cleanliness, especially in changing rooms and toilet facilities, is a recurring problem, with many suggesting insufficient cleaning supplies and poor hygiene standards.

Overall, the gym establishes a reputation in its local area for accessibility and useful equipment for basic workouts, but persistent complaints about hygiene and staff conduct temper positive impressions. These mixed experiences suggest that while the gym offers good value and services in some areas, operational improvements are needed to address the recurring issues highlighted by the community.

This company operates a gym facility that provides members with access to a range of fitness equipment and activities, including personal training and yoga instruction. The business serves local individuals seeking exercise opportunities and general fitness solutions on a membership basis with in-person access.

The gym manages its operations through scheduled access for members, employs personal trainers and instructors, and maintains a multilevel facility equipped for group and individual workouts. Services are supported by staff responsible for equipment maintenance and tidiness, while the company appears to differentiate busy and quieter periods for gym usage.