Veezu Reviews

Overall, customer sentiment towards this taxi company is mixed. Some passengers describe friendly, courteous drivers and note occasions when drivers went out of their way to be helpful, particularly in cases involving accessibility needs. However, several reviewers raise strong concerns regarding staff conduct, reliability, and fare practices. Frustrations related to missed or delayed pick-ups and inconsistent or increased pricing are frequently mentioned alongside positive app experiences.

The most common positives center on timely arrivals and polite, clean drivers, with multiple reviews highlighting efficient pre-booking via the company's app. Conversely, a recurring theme is dissatisfaction with transparency and communication from both drivers and booking staff. Problems include unpredictable journey costs, lack of proper notification, challenges with booking accuracy, and a sense of unreliability—especially in urgent scenarios like airport or hospital trips in the Cardiff area.

In summary, this taxi company is viewed as providing a generally usable service with some dedicated, friendly drivers, but there are persistent operational and customer service shortcomings that undermine its reputation locally. Passengers in Cardiff can expect a range of experiences, from smooth rides to frustrating service breakdowns.

The company provides in-person taxi and transportation services, offering rides for pre-booked and on-demand journeys around the Cardiff region. Customers can request rides for destinations like hospitals, airports, and train stations using a dedicated booking app or by phone.

Operations include a switchboard for telephone bookings, an app interface with quoted fares, and a fleet of vehicles with professional drivers. The workflow features real-time notifications, fare quotes, and customer support handling logistics and ride coordination, from booking through trip completion.