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Albatross Cars Reviews

Rated 4.2 based on 2396 Reviews

Taxis in Derby

14A Midland Rd, Derby DE1 2SN

Published on
September 8, 2025
Last updated
September 8, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Albatross Cars's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Albatross Cars?

patient with us and our requests

EXCELLENT Service thankyou very much

couldn’t have asked for a better one

great lost property service

efficient, punctual, very friendly

Every driver is polite on time

much more reliable than the hotel service

Trustguide extracts key phrases from reviews about Albatross Cars and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 08, 2025, 2396 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Albatross Cars's publicly available reviews View source

E P rated Albatross Cars 4 stars
2 weeks ago
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We used albatross for our wedding booking, and booked 4 different cars with them (bridal, executives and mini bus). Albatross were really patient with us and our requests and there were no issues at all on the day, the drivers were pleasant and accommodating to our needs, they were patient particularly with the bridal party and we didn't feel rushed at all. The cars were lovely and clean inside and out. They were also very reasonable with their prices. Would recommend them to anyone :)
Susannah rated Albatross Cars 5 stars
a month ago
I had Phoned Albatross last night to book a journey to pick up a friend of mine from Nottingham for today and i must say the phone service was brilliant lovely well mannered staff, remembered me & my friend and even though there are road works going on in our road the taxi driver who brought him very kindly pushed my friend ( as hes in a wheel chair) all the way to my door! EXCELLENT Service thankyou very much Albatross for your caring service 🙏❤️
Lollita Barratt rated Albatross Cars 5 stars
a month ago
I use them all the time for airport runs but this time I didn’t book in advance… when ordering one I received a phone call straight away to ask how far through the landing process I had gone, we was waiting outside ready, they assigned a driver and he was fabulous in every way, couldn’t have asked for a better one. Never been let down by this company, extremely professional and they get the job done every-time with a smile. The driver tonight was the best so far :) thank you again.

Reviews Summary

The overall sentiment toward Albatross Taxi Service is predominantly positive, as reviewers highlight reliable, friendly, and accommodating service. Customers consistently mention courteous drivers, clean cars, and prompt arrivals, especially for special occasions and airport runs. However, there are a few critical reviews mentioning disputes with drivers and concerns about billing transparency, indicating that while most experiences are smooth, some customers have faced issues with fare calculations or customer service.

Common feedback includes praise for professional staff, seamless booking experiences (including app usage), and thoughtful touches such as helping customers with additional needs or lost property recovery. Many highlight the efficiency and dependability of Albatross, with drivers frequently described as polite and helpful. On the other hand, critical themes focus on unexpected charges related to waiting times or perceived confrontational behavior from individual drivers, suggesting room for improvement in customer communication and billing clarity.

Overall, Albatross Taxi Service has developed a strong reputation for reliability and positive customer interactions in its region. Repeat business and direct recommendations are cited, but sporadic reports of fare disputes and negative experiences with staff signal an area where trust could be strengthened. The company's balance of dependable service and occasional friction frames its standing as solid yet somewhat mixed.
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Frequently Asked Questions About Albatross Cars

Do Albatross Taxi Service drivers assist customers with special mobility needs?

Yes, there are reports of drivers going out of their way to help customers, such as assisting wheelchair users to reach their destination. This indicates a willingness to provide support for passengers with additional mobility requirements.

Are there additional charges for waiting time or delays with Albatross Taxi Service?

Some reviews mention customers being charged extra for waiting time, even in cases where delays were minimal or unexpected. The company's billing system appears to automatically add fees for waiting, which can occasionally lead to confusion over final fares.

How can I book a ride with Albatross Taxi Service?

Customers can book a taxi by phone or through the Albatross mobile app. The app offers promotional codes and allows for efficient tracking and booking, while phone service is described as responsive and helpful.

About Albatross Cars

Taxis
Albatross Taxi Service operates in the local ground transportation sector, offering taxi and private hire vehicle services. They provide a variety of transportation options for individuals and groups, including executive vehicles and minibuses, available for standard journeys, airport transfers, and special events.

The company uses both traditional phone bookings and an integrated mobile app, allowing customers to request rides, track vehicles, and access promotional codes. Drivers are dispatched based on customer location and needs. Albatross maintains a fleet of clean vehicles, and their drivers are tasked with meeting a range of service requirements, from scheduled reservations to on-demand taxi requests.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.