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City Cabs (Edinburgh) Ltd logo

City Cabs Reviews

Rated 3.9 based on 1192 Reviews

1 Atholl Pl, Edinburgh EH3 8HP

Taxis | Edinburgh

Published on
July 6, 2024
Last updated
July 6, 2024

Reviews Summary

City Cabs (Edinburgh) Ltd presents a mixed reputation based on recent customer reviews. Positively noted features include clean and efficient vehicles, some friendly and polite drivers, and specific commendations for exemplary service on early airport runs and assistance with the booking app. However, there is a troubling recurrence of taxis not arriving as scheduled, particularly with pre-booked rides. Complaints range from lack of communication around delays to complete service failure without prior notification. The automated phone system has been criticized for its ineffectiveness during service lapses. Furthermore, inappropriate driver conduct and inadequacies in dealing with vulnerable customers contribute negatively to the company's reputation. Overall, the inconsistencies in service reliability and customer support appear to significantly undermine customer experience.
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What Customers Are Saying About City Cabs?

Clean and efficient vehicles.

Prompt, helpful and really great company

Massive thank you to whoever the people

Unreliable!!! AVOID

Very disappointed.

Absolutely horrible, made me cry

Attitude of call handler unapologetic and dismissive.

Really uncomfortable experience

These idiots are all unprofessional.

Trustguide uses AI to extract key phrases from reviews about City Cabs and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of City Cabs's customers had a positive experience.

Positive
30%
Neutral
0%
Negative
70%

City Cabs Ratings

5

As of Based on 1192 revies as of Jul 06, 2024

City Cabs Score

30%

As of Based on 1192 revies as of Jul 06, 2024

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Customer Reviews

As of Jul 06, 2024, 1192 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of City Cabs's publicly available reviews View source

Harry rated City Cabs 5 stars
a month ago
Brilliant Taxi service. Clean and efficient vehicles. (Sun roof was very nice bonus) Driver was very friendly and polite.
Klaire Norwell rated City Cabs 5 stars
a week ago
Booked a taxi on the automated telephone message for 12:30. Didn't arrive, called and spoke to operator and was told they are trying to get a driver to my area?! So no one was on route at all, they said someone will come soon! We have a wedding to get to, that is shocking service. Pointless system. Unreliable!!! AVOID
Isla Zhang rated City Cabs 5 stars
a week ago
Very disappointed. I always had a good service with City Cabs but my pre-booked taxi didn't turn up today and all I had access to was an automated line that said they were trying to find a driver. I eventually cancelled it ten minutes after my taxi was due to arrive.

Frequently Asked Questions About City Cabs

Are City Cabs (Edinburgh) Ltd's vehicles clean and well-maintained?

Yes, several customers report that City Cabs (Edinburgh) Ltd offers clean and efficient vehicles, indicating a positive aspect of their service.

Can I rely on City Cabs for punctual pre-booked taxi services?

Customer feedback suggests that City Cabs (Edinburgh) Ltd has had issues with punctuality for pre-booked services, with reports of taxis not arriving on time. It may be advisable to allow for flexibility in your schedule when using their pre-booking service.

What payment methods are accepted by City Cabs (Edinburgh) Ltd?

City Cabs (Edinburgh) Ltd drivers are expected to accept card payments, although there have been instances where customers had to assert their rights to use this payment method. It is recommended to confirm the payment method at the start of the journey or during booking.

About City Cabs

Taxis
City Cabs have been Edinburgh's original taxi service since 1925. A lot of people don’t know that City Cabs is a co-operative, owned and operated by its members, this in turn means that our members and drivers are committed to the long term success of City Cabs and to the standard of service we offer. All of our vehicles are fitted with card payment terminals and wi-fi connections. Booking can be done via telephone - 0131 228 1211, online or via smartphone app. Visit our website for more information.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.