Evaluating customer feedback reveals a mixed reputation for Vapiano Great Portland Street. The Italian cuisine, particularly pasta and pizza, receives consistent praise for its quality and taste. Customers appreciate the option to customize their meals, including vegetarian and halal options. The atmosphere is described as social and vibrant, contributing positively to the overall dining experience. However, there are several mentions of poor service, with issues including neglected orders, issues with a QR code-based ordering system, and unhelpful staff. Wait times for both service and food delivery are noted, though some consider the wait worth it for the quality of the meal.
The positives mentioned by customers center on the restaurant's Italian cuisine, which is often labeled as 'yummy,' 'good,' and even the 'best' some had ever had. Vapiano's ability to customize dishes, notably the customisable pasta, is highlighted as a significant advantage, catering to varied dietary preferences such as vegetarian and halal. The atmosphere is described positively as 'good,' 'social,' and 'vibrant,' which contributes to the overall pleasant dining experience. Moreover, the restaurant’s location near a subway station is seen as convenient, and some guests praised its cleanliness and the special touch of a bunny-shaped pizza for children.
Despite the food's favorable reviews, Vapiano Great Portland Street draws criticism on several service-related aspects. Customers express dissatisfaction with service that is sometimes described as 'seriously lacking' or 'unhelpful.' In particular, the reliance on a QR code-based ordering system has elicited frustration, causing inconvenience and, at times, malfunctioning. This modern approach has left some guests longing for traditional waiter-to-table service. Complaints about extended wait times, both for seating and food delivery, as well as experiences with orders being incorrect, indicate a need for improvement in efficiency and staff training.
Yes, Vapiano offers customizable meals, including various types of pasta, sauces, and vegetarian options, allowing customers to tailor their dishes to their preferences.
Yes, the restaurant provides several options for special dietary needs such as vegetarian and halal, ensuring a wide variety of choices for customers with different dietary restrictions.
Vapiano Great Portland Street uses a QR code-based ordering system. Some customers have found this to be less preferable to traditional waiter service and have experienced issues with the system’s operation.
Laid-back restaurant featuring made-to-order fresh pasta dishes, along with pizza & salad.
