Vapiano

Vapiano Reviews Summary

Italian Restaurants | London

What do customers say about Vapiano?

As of Jan 09, 2024, 7357 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
7357
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Vapiano's customer reviews analysis

Evaluating customer feedback reveals a mixed reputation for Vapiano Great Portland Street. The Italian cuisine, particularly pasta and pizza, receives consistent praise for its quality and taste. Customers appreciate the option to customize their meals, including vegetarian and halal options. The atmosphere is described as social and vibrant, contributing positively to the overall dining experience. However, there are several mentions of poor service, with issues including neglected orders, issues with a QR code-based ordering system, and unhelpful staff. Wait times for both service and food delivery are noted, though some consider the wait worth it for the quality of the meal.

Positive Feedback

The positives mentioned by customers center on the restaurant's Italian cuisine, which is often labeled as 'yummy,' 'good,' and even the 'best' some had ever had. Vapiano's ability to customize dishes, notably the customisable pasta, is highlighted as a significant advantage, catering to varied dietary preferences such as vegetarian and halal. The atmosphere is described positively as 'good,' 'social,' and 'vibrant,' which contributes to the overall pleasant dining experience. Moreover, the restaurant’s location near a subway station is seen as convenient, and some guests praised its cleanliness and the special touch of a bunny-shaped pizza for children.

Concerns and Threads

Despite the food's favorable reviews, Vapiano Great Portland Street draws criticism on several service-related aspects. Customers express dissatisfaction with service that is sometimes described as 'seriously lacking' or 'unhelpful.' In particular, the reliance on a QR code-based ordering system has elicited frustration, causing inconvenience and, at times, malfunctioning. This modern approach has left some guests longing for traditional waiter-to-table service. Complaints about extended wait times, both for seating and food delivery, as well as experiences with orders being incorrect, indicate a need for improvement in efficiency and staff training.

Frequently asked questions about Vapiano

Can I customize my meal at Vapiano Great Portland Street?

Yes, Vapiano offers customizable meals, including various types of pasta, sauces, and vegetarian options, allowing customers to tailor their dishes to their preferences.

Does Vapiano Great Portland Street offer options for special dietary needs?

Yes, the restaurant provides several options for special dietary needs such as vegetarian and halal, ensuring a wide variety of choices for customers with different dietary restrictions.

Is there a traditional waiter service available at Vapiano Great Portland Street?

Vapiano Great Portland Street uses a QR code-based ordering system. Some customers have found this to be less preferable to traditional waiter service and have experienced issues with the system’s operation.

Recent customer reviews and testimonials for Vapiano

Vapiano
Raoul
4-Star
a week ago
It's all about Italian cuisine and there is good-looking pizza, but the true focus is the pasta! Most yummy pasta I've ever had in any restaurant! The atmosphere is so good too - really social and vibrant, with such comfortable seating. Sadly, they are seriously lacking in customer service, relying on QR code (covid-era) type service and completely forgetting about your table and your orders. Vegetarian options: All of the pasta is customisable - you choose what type of pasta and what sauce, etc - and I would even go so far as to say that the vegetarian options are probably better than the meat ones! I got the chicken alfredo tagliatelle and the chicken was so dry and cheap-tasting... Any next visit, I will go for the vegetarian options! Kid-friendliness: Kids would love the food, but it's quite pricey, so that's up to you. Each single pasta portion is like £12-15.
Vapiano
Barlas Demir (BD)
4-Star
2 months ago
Vapiano was nothing like what I’ve experienced today. It had a name, a certain ambience, good service, English speaking staff, clean tables, Ice in glasses and served pizza. This experience was a very big let down on this occasion. If I hadn’t sat down and spent 10 mins trying to figure out how to order via the phone, let alone the 15 minutes wait at the door, we would have certainly left. The pasta was good, the taste was there and the bread was fresh but again nothing like it used to be. I always appreciate peoples efforts and give credit for their hard-work. But management needs to sort this mess out.
Vapiano
nurfarah khaleeda
4-Star
a week ago
We ordered pastas and pizza the other day and boy oh boy, it was good! The pasta that i love the most is the holiday special pasta (couldnt remember the name). Great food with great vibe. Very near to the subway (behind nike town) love it so much! 🏻
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
7357
reviews
Excellent
Good
Average
Fair
Poor

About Vapiano

Italian Restaurants

Laid-back restaurant featuring made-to-order fresh pasta dishes, along with pizza & salad.

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