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Vapiano Reviews

Rated 4 based on 7357 Reviews

19-21 Great Portland St, London W1W 8QB

Italian Restaurants

Published on
January 9, 2024
Last updated
March 13, 2024

What Customers Are Saying About Vapiano?

Trustguide extracts key phrases from reviews about Vapiano and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Vapiano's customers had a positive experience.

Positive
Neutral
Negative

Vapiano Ratings

4

As of Based on 7357 revies as of Jan 09, 2024

Vapiano Score

As of Based on 7357 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 7357 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Vapiano's publicly available reviews View source

Raoul rated Vapiano 4 stars
a week ago
It's all about Italian cuisine and there is good-looking pizza, but the true focus is the pasta! Most yummy pasta I've ever had in any restaurant! The atmosphere is so good too - really social and vibrant, with such comfortable seating. Sadly, they are seriously lacking in customer service, relying on QR code (covid-era) type service and completely forgetting about your table and your orders. Vegetarian options: All of the pasta is customisable - you choose what type of pasta and what sauce, etc - and I would even go so far as to say that the vegetarian options are probably better than the meat ones! I got the chicken alfredo tagliatelle and the chicken was so dry and cheap-tasting... Any next visit, I will go for the vegetarian options! Kid-friendliness: Kids would love the food, but it's quite pricey, so that's up to you. Each single pasta portion is like £12-15.
Barlas Demir (BD) rated Vapiano 4 stars
2 months ago
Vapiano was nothing like what I’ve experienced today. It had a name, a certain ambience, good service, English speaking staff, clean tables, Ice in glasses and served pizza. This experience was a very big let down on this occasion. If I hadn’t sat down and spent 10 mins trying to figure out how to order via the phone, let alone the 15 minutes wait at the door, we would have certainly left. The pasta was good, the taste was there and the bread was fresh but again nothing like it used to be. I always appreciate peoples efforts and give credit for their hard-work. But management needs to sort this mess out.
nurfarah khaleeda rated Vapiano 4 stars
2 months ago
We ordered pastas and pizza the other day and boy oh boy, it was good! The pasta that i love the most is the holiday special pasta (couldnt remember the name). Great food with great vibe. Very near to the subway (behind nike town) love it so much! 🏻

Reviews Summary

Evaluating customer feedback reveals a mixed reputation for Vapiano Great Portland Street. The Italian cuisine, particularly pasta and pizza, receives consistent praise for its quality and taste. Customers appreciate the option to customize their meals, including vegetarian and halal options. The atmosphere is described as social and vibrant, contributing positively to the overall dining experience. However, there are several mentions of poor service, with issues including neglected orders, issues with a QR code-based ordering system, and unhelpful staff. Wait times for both service and food delivery are noted, though some consider the wait worth it for the quality of the meal.

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Frequently Asked Questions About Vapiano

Can I customize my meal at Vapiano Great Portland Street?

Yes, Vapiano offers customizable meals, including various types of pasta, sauces, and vegetarian options, allowing customers to tailor their dishes to their preferences.

Does Vapiano Great Portland Street offer options for special dietary needs?

Yes, the restaurant provides several options for special dietary needs such as vegetarian and halal, ensuring a wide variety of choices for customers with different dietary restrictions.

Is there a traditional waiter service available at Vapiano Great Portland Street?

Vapiano Great Portland Street uses a QR code-based ordering system. Some customers have found this to be less preferable to traditional waiter service and have experienced issues with the system’s operation.

About Vapiano

Italian Restaurants

Laid-back restaurant featuring made-to-order fresh pasta dishes, along with pizza & salad.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.