Evaluating customer feedback reveals a mixed reputation for Vapiano Great Portland Street. The Italian cuisine, particularly pasta and pizza, receives consistent praise for its quality and taste. Customers appreciate the option to customize their meals, including vegetarian and halal options. The atmosphere is described as social and vibrant, contributing positively to the overall dining experience. However, there are several mentions of poor service, with issues including neglected orders, issues with a QR code-based ordering system, and unhelpful staff. Wait times for both service and food delivery are noted, though some consider the wait worth it for the quality of the meal.
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