AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Ulta Beauty logo

Ulta Beauty Reviews

Rated 4 based on 525 Reviews

4601 N University Dr, Coral Springs, FL 33067, United States

Beauty Salons Coral Springs

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall sentiment toward Ulta Beauty, based on recent customer reviews, is predominantly negative, with several reviews citing poor appointment management, inadequate communication, and unhelpful customer service. Common feedback includes canceled or rescheduled appointments without notification, dismissive attitudes from staff, and feeling unvalued as a customer. There is limited mention of staff going out of their way for customers, though one positive experience stands out involving a helpful makeup artist.

The most commonly referenced issues concern professionalism and efficiency at Ulta Beauty locations. Reviewers frequently note a lack of responsiveness from staff, difficulty finding assistance, and unsatisfactory in-store policies like outdated promotional signage and poor inventory management. While a few customers highlighted knowledgeable and friendly employees, these instances are exceptions and are outweighed by patterns of frustration and dissatisfaction. Cleanliness and store atmosphere are inconsistently mentioned, with isolated positives dampened by specific complaints.

Ulta Beauty’s reputation in the cosmetics retail sector, based on this sample, is mixed but leans negative in terms of customer care and operational reliability. While some staff provide excellent service, inconsistency in professionalism and communication diminishes trust for customers seeking beauty products and salon services, particularly when time-sensitive appointments are involved.
Read more

What Customers Are Saying About Ulta Beauty?

super friendly and helpful

knowledgeable & talented

Trustguide extracts key phrases from reviews about Ulta Beauty and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of Ulta Beauty's customers had a positive experience.

Positive
20%
Neutral
0%
Negative
80%

Ulta Beauty Ratings

1

As of Based on 525 revies as of Jul 10, 2025

Ulta Beauty Score

20%

As of Based on 525 revies as of Jul 10, 2025

Got a busrning question about Ulta Beauty?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 10, 2025, 525 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Ulta Beauty's publicly available reviews View source

Randie Ervin rated Ulta Beauty 1 stars
a week ago
This is the second issue I had with this location. The first my appointments that were made online were not scheduled however I had my text messages from them. They turned me away. Today I had an appointment which was made at least 3 months ago. When I get there the stylist tried to talk me out of the service I wanted. Then she proceeded to tell me that she would have to cut my hair first because of the dry ends. ( I wanted it cut anyways) Next, she tells me oh I don't have the proper rollers for your hair. Well, that isn't my fault. This is a salon, you should have all the necessary tools. I ended up and walked out with nothing to show for it. I took it as she really didn't want to service me. That's ok because I will NEVER go back. My money will be spent elsewhere. DO NOT GO THERE!
Rodney Ramirez rated Ulta Beauty 1 stars
a month ago
I booked a haircut and rearranged my entire day to make it work. Ulta calls me last minute to delay the appointment — fine, I adjust and show up on time based on the new time they gave me. I get there and they hit me with, “Looks like your appointment was canceled. We tried calling you multiple times.” That was a lie. I showed them my call log — one call. The delay. That’s it. No apology. No attempt to make it right. Just blank stares, attitude, and a half-hearted “sorry” before walking away. The staff was lazy, rude, and clearly didn’t care. Zero professionalism. Zero customer service. Just pure disrespect. I will never be returning. If you value your time, your money, or being treated like a human being — go literally anywhere else.
Lindsey Harpest rated Ulta Beauty 1 stars
a month ago
Terrible experience! Had a day off with my daughter and thought to have a mommy daughter day and catch up on all my makeup that I have been meaning to buy, I manage restaurants, my sister is getting married and I’m looking for makeup for that event.. I’m enjoying my day and taking my time , trying new products bonding with my kid, I have 2 ulta employees assisting me and it started great.. until I start getting followed and harassed by managers and security and I can TELL I’m being followed around.. now I’m not enjoying my time and I feel like I’m being bullied for being there an hour and a half the manager said to me.. and I said yes I have a lot to catch up on .. I thought that was funny she would approach me and say that.. but when security started following me I was like okay you know what… this is uncomfortable for anyone to feel like a criminal when Im building my basket of long overdue products .. I paid for my things and left. We used to shop here a lot! I felt so disrespected. This was So unprofessional especially for management. The store was so under stocked I had to circle the aisles many times to find other brands and test those and it was all very frustrating for me. I drive a nice car and have a good job , last thing I’m trying to do is steal makeup.. get a life.

Frequently Asked Questions About Ulta Beauty

Can I trust Ulta Beauty with scheduled appointments?

Reviews indicate frequent issues with canceled or rescheduled appointments and poor communication about changes. If booking salon services or consultations, it may be helpful to confirm directly with the store in advance to avoid possible inconvenience.

Are staff knowledgeable about beauty products and services?

Some reviewers found staff to be knowledgeable and helpful in both product recommendations and service delivery. However, inconsistent experiences are noted, with several customers describing unhelpful or dismissive attitudes from employees.

How does Ulta Beauty handle promotional offers in store?

There are multiple reports of expired or out-of-stock promotional items still being advertised in-store. Customers are advised to check availability of promotional gifts or discounts with staff before making qualifying purchases.

About Ulta Beauty

Beauty Salons
Ulta Beauty is a retail company specializing in the sale of cosmetics, skincare, haircare, fragrances, and beauty tools. It operates physical stores offering both self-service product shopping and salon services such as haircutting and makeup applications.

The company functions through in-person retail locations, with staff available for product assistance, store credit transactions, and promotional offerings. The workflow includes a mixture of self-service and staff-assisted purchasing, as well as on-site beauty services performed by professional stylists and makeup artists.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
2614821725295316238
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.