Space NK Marylebone Reviews

The overall sentiment regarding Space NK Marylebone’s beauty supply store is notably negative based on the majority of customer reviews. Reviewers consistently mention issues with customer service, specifically calling out unfriendly or rude interactions with staff and managers, and, in several cases, referencing accusations of discriminatory or unprofessional behavior. Although a minority of customers found certain staff members to be helpful or described positive experiences in product guidance, the bulk of feedback centers on disappointing service and store atmosphere.

Common feedback includes repeated concerns about staff attitude, professionalism, and management approaches. Multiple reviews mention feeling unwelcome, receiving accusatory or dismissive responses, and interacting with trainees described as inadequately trained. Some reviewers remark that other Space NK locations provide a more enjoyable experience, suggesting that the Marylebone branch struggles with consistency and staff development. Two reviews cite standout individual employees who provided thoughtful and patient support, confirming occasional exceptions.

Overall, Space NK Marylebone’s reputation in London is characterized by concerns about staff conduct, management, and return processes, intermixed with occasional praise for select employees. While a subset of customers appreciate the product range and experienced positive interactions, the prevailing narrative is that service inconsistency and negative experiences have led to lost loyalty and deterred repeat visits.

Space NK Marylebone is a retail beauty supply store offering a wide range of skincare, cosmetics, and personal care products. The company operates in the beauty and wellness industry, with physical locations where customers can browse and purchase products from various high-end brands in person.

The store employs a team of sales staff, advisors, and managers who assist customers with product selection, provide advice, and handle purchases and returns. Operations include product recommendations, shade matching, and managing routine transactions at the till, with processes in place for customer inquiries and returns consistent with retail standards.