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Space NK Marylebone Reviews

Rated 3.2 based on 56 Reviews

83A Marylebone High St, London W1U 4QP

Beauty Salons London

Published on
July 28, 2025
Last updated
July 28, 2025

Reviews Summary

The overall sentiment regarding Space NK Marylebone’s beauty supply store is notably negative based on the majority of customer reviews. Reviewers consistently mention issues with customer service, specifically calling out unfriendly or rude interactions with staff and managers, and, in several cases, referencing accusations of discriminatory or unprofessional behavior. Although a minority of customers found certain staff members to be helpful or described positive experiences in product guidance, the bulk of feedback centers on disappointing service and store atmosphere.

Common feedback includes repeated concerns about staff attitude, professionalism, and management approaches. Multiple reviews mention feeling unwelcome, receiving accusatory or dismissive responses, and interacting with trainees described as inadequately trained. Some reviewers remark that other Space NK locations provide a more enjoyable experience, suggesting that the Marylebone branch struggles with consistency and staff development. Two reviews cite standout individual employees who provided thoughtful and patient support, confirming occasional exceptions.

Overall, Space NK Marylebone’s reputation in London is characterized by concerns about staff conduct, management, and return processes, intermixed with occasional praise for select employees. While a subset of customers appreciate the product range and experienced positive interactions, the prevailing narrative is that service inconsistency and negative experiences have led to lost loyalty and deterred repeat visits.
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What Customers Are Saying About Space NK Marylebone?

very helpful especially the assistant manager

in an extremely professional way

Amazing experience

Trustguide extracts key phrases from reviews about Space NK Marylebone and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of Space NK Marylebone's customers had a positive experience.

Positive
20%
Neutral
10%
Negative
70%

Space NK Marylebone Ratings

1

As of Based on 56 revies as of Jul 28, 2025

Space NK Marylebone Score

20%

As of Based on 56 revies as of Jul 28, 2025

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Customer Reviews

As of Jul 28, 2025, 56 customers have reviewed this business and rated it 3.2 Star out of 5. Trustguide conducted an in-depth analysis of Space NK Marylebone's publicly available reviews View source

Dee I rated Space NK Marylebone 1 stars
5 months ago
I can see why the reviews for this spot are so low compared to other locations. The staff looked unpleasant, unfriendly, and lost in their store, but their personal convos are more interesting than helping you. I expected more from a store on Marylebone High Street!
Deborah Miloshev rated Space NK Marylebone 5 stars
5 months ago
This spacenk is local to my work so my go to location. Staff is very helpful especially the assistant manager. I always pop in if I am looking for something new to try and I always get the best advice. So far I have never gotten a product I was not happy with
Sara J rated Space NK Marylebone 1 stars
5 months ago
RACIST STAFF! I went into this shop on the 12th November 2024 @ 1.30pm To say I’m shocked and disgusted by the blond woman with glass who accused me of shop lifting. She said she saw me on camera putting something in my coat when clearly I had nothing on me. She’s racist & I should have called the police on her for touching my coat. When I asked her to search me she said no it’s ok? Please get your facts right before making serious accusations of shoplifting!!!! Not once did I receive an apology….. Space NK you are a disgrace for letting this woman work here. Clearly there is an issue with this lady as other reviewers have pointed out. I stopped shopping in Space NK some years ago and was a very loyal customer. I thought I would revisit Space NK again and buy a perfume but after being treated like this I will never give you any business again! For people reading this, shop somewhere else who really deserve your money.

Frequently Asked Questions About Space NK Marylebone

Are the staff at Space NK Marylebone known for being helpful?

Feedback about staff helpfulness is mixed. While some customers report supportive experiences, particularly with certain assistant managers or beauty advisors, others mention unhelpful or unfriendly interactions, suggesting service quality varies between visits.

Does Space NK Marylebone handle returns efficiently?

Several customers express concerns about the return process, citing challenges such as questioning the reason for returns or delays caused by requiring additional proof of purchase, even when a receipt is provided.

Is product advice available at Space NK Marylebone?

Yes, customers note that staff can provide detailed advice on products, including personalized recommendations and shade matching for items such as foundation. Levels of assistance may depend on the individual employee.

About Space NK Marylebone

Beauty Salons
Space NK Marylebone is a retail beauty supply store offering a wide range of skincare, cosmetics, and personal care products. The company operates in the beauty and wellness industry, with physical locations where customers can browse and purchase products from various high-end brands in person.

The store employs a team of sales staff, advisors, and managers who assist customers with product selection, provide advice, and handle purchases and returns. Operations include product recommendations, shade matching, and managing routine transactions at the till, with processes in place for customer inquiries and returns consistent with retail standards.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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