Common feedback includes repeated concerns about staff attitude, professionalism, and management approaches. Multiple reviews mention feeling unwelcome, receiving accusatory or dismissive responses, and interacting with trainees described as inadequately trained. Some reviewers remark that other Space NK locations provide a more enjoyable experience, suggesting that the Marylebone branch struggles with consistency and staff development. Two reviews cite standout individual employees who provided thoughtful and patient support, confirming occasional exceptions.
Overall, Space NK Marylebone’s reputation in London is characterized by concerns about staff conduct, management, and return processes, intermixed with occasional praise for select employees. While a subset of customers appreciate the product range and experienced positive interactions, the prevailing narrative is that service inconsistency and negative experiences have led to lost loyalty and deterred repeat visits.