Town & Country Event Rentals Reviews

Town & Country Event Rentals (TACER) appears to have a generally positive reputation among its clients, primarily based on the attentiveness and professionalism of its staff. A number of reviews praise individual employees, identifying David, Abel, Stephanie Rigazzi, Kacey, Hilary, and others as providing excellent customer service and support during the event planning process. Their staff's knowledge and willingness to accommodate event needs are commonly highlighted, which indicates a strong customer service orientation. However, the company faces criticism regarding its management policies and the behavior of some workers. Incidents involving potential risk to client safety and changes in delivery policy that alienated a long-term customer tarnish the overall brand image. The customer experience is mixed; while many encounter favorable interactions and quality service, some have reported significant shortcomings that suggest inconsistency in service delivery and management decisions.

In December 2012, Town & Country Event Rentals expanded its Van Nuys hub to a 50,000 sq ft building, focusing on furniture and tent rentals for events, weddings, and parties. This new space, adjacent to the existing facility, includes a wood shop and metal fabrication department, bringing the total to over 160,000 sq ft. Our department managers are committed to excellence, delivering top-tier event furnishings that have built our esteemed reputation. Explore our expanded facilities to experience the Town & Country difference. By summer 2013, our showroom grew by 6,000 sq ft, displaying over 5,000 unique items for your event, wedding, and party planning needs.