Town & Country Event Rentals Reviews
Rated 4.4 based on 169 Reviews
Events & Venues in Los Angeles
7725 Airport Business Park Way, Van Nuys, CA 91406, United States
Published on
March 6, 2024
Last updated
July 10, 2025
Town & Country Event Rentals (TACER) appears to have a generally positive reputation among its clients, primarily based on the attentiveness and professionalism of its staff. A number of reviews praise individual employees, identifying David, Abel, Stephanie Rigazzi, Kacey, Hilary, and others as providing excellent customer service and support during the event planning process. Their staff's knowledge and willingness to accommodate event needs are commonly highlighted, which indicates a strong customer service orientation. However, the company faces criticism regarding its management policies and the behavior of some workers. Incidents involving potential risk to client safety and changes in delivery policy that alienated a long-term customer tarnish the overall brand image. The customer experience is mixed; while many encounter favorable interactions and quality service, some have reported significant shortcomings that suggest inconsistency in service delivery and management decisions.
Some customers have indicated that there has been a change in management policy which includes a minimum order value for delivery. It is advisable to confirm directly with the company for any minimum spend requirements.
Many reviews commend the professionalism, responsiveness, and knowledge of TACER's staff. Customers have frequently indicated satisfaction with the support provided by specific team members during their event planning.
Some reviews have raised concerns about the behavior of certain staff members that could pose safety risks. While these incidents seem isolated, prospective clients should discuss safety protocols with the company when planning their events.
In December 2012, Town & Country Event Rentals expanded its Van Nuys hub to a 50,000 sq ft building, focusing on furniture and tent rentals for events, weddings, and parties. This new space, adjacent to the existing facility, includes a wood shop and metal fabrication department, bringing the total to over 160,000 sq ft. Our department managers are committed to excellence, delivering top-tier event furnishings that have built our esteemed reputation. Explore our expanded facilities to experience the Town & Country difference. By summer 2013, our showroom grew by 6,000 sq ft, displaying over 5,000 unique items for your event, wedding, and party planning needs.
