Town & Country Event Rentals (TACER) appears to have a generally positive reputation among its clients, primarily based on the attentiveness and professionalism of its staff. A number of reviews praise individual employees, identifying David, Abel, Stephanie Rigazzi, Kacey, Hilary, and others as providing excellent customer service and support during the event planning process. Their staff's knowledge and willingness to accommodate event needs are commonly highlighted, which indicates a strong customer service orientation. However, the company faces criticism regarding its management policies and the behavior of some workers. Incidents involving potential risk to client safety and changes in delivery policy that alienated a long-term customer tarnish the overall brand image. The customer experience is mixed; while many encounter favorable interactions and quality service, some have reported significant shortcomings that suggest inconsistency in service delivery and management decisions.
The positive reviews for Town & Country Event Rentals provide evidence of a dedicated and professional customer service team. Staff members such as David, Abel, Stephanie Rigazzi, Kacey, and Hilary are repeatedly mentioned for their exceptional service, indicating that personal attention plays a significant role in customer satisfaction. The assistance provided is described as knowledgeable, timely, and accommodating which is crucial in the event planning industry. Additionally, the selection and quality of the rental products seem to meet the high standards of the event planners and clients, leading to repeat business and referrals. These factors, along with reports of staff going 'above and beyond,' contribute greatly to TACER’s positive reputation.
On the negative side, there are some concerning aspects regarding Town & Country Event Rentals' customer experience that are worth noting. Matters such as a management decision to set a minimum order amount have upset long-standing clients, making them feel devalued and prompting them to consider other vendors. Additionally, there are alarming incidents reported involving worker behavior that not only endangered clients but also raised questions about the company's hiring practices and supervisory oversight. Reports of employees being allowed to work under the influence of substances further erode trust in the company’s operational integrity and responsibility.
Some customers have indicated that there has been a change in management policy which includes a minimum order value for delivery. It is advisable to confirm directly with the company for any minimum spend requirements.
Many reviews commend the professionalism, responsiveness, and knowledge of TACER's staff. Customers have frequently indicated satisfaction with the support provided by specific team members during their event planning.
Some reviews have raised concerns about the behavior of certain staff members that could pose safety risks. While these incidents seem isolated, prospective clients should discuss safety protocols with the company when planning their events.
In December 2012, Town & Country Event Rentals expanded its Van Nuys hub to a 50,000 sq ft building, focusing on furniture and tent rentals for events, weddings, and parties. This new space, adjacent to the existing facility, includes a wood shop and metal fabrication department, bringing the total to over 160,000 sq ft. Our department managers are committed to excellence, delivering top-tier event furnishings that have built our esteemed reputation. Explore our expanded facilities to experience the Town & Country difference. By summer 2013, our showroom grew by 6,000 sq ft, displaying over 5,000 unique items for your event, wedding, and party planning needs.
