Miami, FL
Events & Venues
Atlas Event Rental
Atlas Event Rental

Atlas Event Rental Reviews Summary

Events & Venues | Miami, FL

What do customers say about Atlas Event Rental?

As of Apr 28, 2024, 47 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.


It was beautiful!

amazing collection

We were satisfied

fabulous ideas

willing to help

easy and enjoyable experience

modern, on trend

perfect help

amazing products

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 28, 2024
Last updated
April 28, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Atlas Event Rental's customer reviews analysis

Atlas Event Rental has established a reputable standing among customers as a reliable and professional service for event rentals. The company is frequently celebrated for facilitating beautiful and well-organized events, such as weddings and receptions, with an extensive inventory that caters to diverse themes and preferences. Their cost-effectiveness, coupled with an array of unique and on-trend rental items, appears to have made a significant positive impact on their overall reputation. Customers specifically praise their effortless delivery and setup services, even under challenging circumstances, as well as their user-friendly online quote generator. Through attentive consultation and detailed planning—including adherence to intricate layout requests—Atlas has consistently achieved customer satisfaction. However, the feedback indicates a need for clarity regarding contract terms and the potential for stress due to last-minute changes or additions.

Positive Feedback

Atlas Event Rental receives commendation for their expansive and stylish inventory, which allows customers to tailor events precisely to their vision. Clients find the company's offerings both diverse and of high quality, enabling them to execute a range of themes from a boho, desert-themed dinner to an elegant outdoor wedding. The professionalism of the staff and delivery crew, particularly noted for their courteous and helpful attitude, enhances customer experiences. The ease of working with Atlas, emphasized by the automatic quote generator and customer service representatives who exhibit flexibility and attentiveness, adds to their positive attributes. Responses to issues, which are uncommon, are reported to be swift and resolved to customer satisfaction—this responsiveness further bolsters the company's positive image.

Concerns and Threads

Despite the largely positive feedback, Atlas Event Rental is not without its critiques. Customers have encountered stress related to last-minute changes and additions, underscoring the importance of finalizing details prior to signing contracts. This suggests that the terms of service might require greater transparency or better communication to prevent misunderstandings. Complaints around this area point towards a need for a more flexible approach to unexpected client requests or clearer guidance on timelines and cut-off points for alterations to rental agreements. These negatives, however, seem infrequent and do not overshadow the company's strengths.

Frequently asked questions about Atlas Event Rental

Can I make changes to my rental order after signing the contract?

Atlas Event Rental encourages customers to finalize their selections before signing the contract. While they strive to accommodate changes, it is best to communicate any potential alterations as early as possible to ensure availability and avoid last-minute stress.

Does Atlas Event Rental provide delivery and setup services, and are they reliable?

Yes, Atlas Event Rental offers delivery and setup services. Reviews indicate that these services are reliable, efficient, and seamless even during large events or when faced with logistical challenges, such as difficult traffic conditions.

What makes Atlas Event Rental stand out from other event rental companies?

Customers praise Atlas Event Rental for their wide selection of on-trend inventory, cost-effectiveness, user-friendly online quote system, and the professional demeanor of their staff. Their capability to meet specific layout requests and to provide timely resolutions to issues further distinguishes them in the event rental market.

Recent customer reviews and testimonials for Atlas Event Rental

Atlas Event Rental
Jennifer Tormo Alvarez
3 years ago
I'm so happy we chose Atlas for our wedding rentals! Our wedding was entirely outdoors in a garden. Our venue didn’t provide furniture, so we had to rent/provide virtually everything. We actually preferred this setup, though, because it gave us a blank canvas to create our dream day from scratch. I got quotes from lots of rental companies in Miami. I chose Atlas for two reasons: 1. They had my favorite chairs for our ceremony. 2. Overall, Atlas was the most cost effective for our needs. For our ceremony, we picked antique white folding chairs that looked plucked straight from a garden tea party. We had an elegant, Art Deco vintage Italian truck setup as our bar and photo booth (provided by a different vendor), and the white chairs complemented that style perfectly. We rented bamboo chairs for our boho, desert-themed dinner. Atlas’ vintage-style pink and amber goblets were the perfect finishing touch for our dinner table. We also rented folding tables for our both our dinner and cocktail hour. Everything was beautiful and exactly as described. We had a lot of unique setup requests—we wanted our ceremony chairs and reception tables/chairs to be placed in a very specific layout. We drew diagrams ahead of time for Atlas to follow. Delivery, setup and breakdown all went smoothly and efficiently. There was HUGE event in Miami Beach on our wedding day, which made traffic and access to our venue difficult. But you never would have known because Atlas made everything seamless. It was very easy and stress free to work with Atlas. I love the automatic quote generator on their website. I changed my mind over and over about what items I wanted, but the website provided a pressure-free way for me to browse and check prices until I was ready to talk to a consultant and sign a contract. Overall a great experience!
Atlas Event Rental
Flpirate 90
a year ago
Such a pleasure to work with Sarah, we got tables and table cloths for a wedding reception. It was beautiful! Just make sure you read your contract and don't make last minute changes. You need to have everything set it stone before you sign. Unfortunately we had lots of last minute additions and changes.
Atlas Event Rental
Alberto Gomez
3 years ago
We hired Atlas for our reception dinner table wear and linen. They had an amazing collection with very attentive staff. Even the crew who delivered the equipment wore masks and were very professional. We highly recommend them. Thanks so much!!
Read all reviews

About Atlas Event Rental

Events & Venues
Atlas Event Rental has been a leader in the full service event rental industry for over 35 years with showroom located in Miami. Family owned and operated, the professionals at Atlas understand the need for top quality merchandise and unparalleled customer service.