Atlanta, GA
Events & Venues
Eventworks Rentals
Eventworks Rentals

Eventworks Rentals Reviews Summary

Events & Venues | Atlanta, GA

What do customers say about Eventworks Rentals?

As of Apr 28, 2024, 74 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

young man was friendly

Eventworks is top tier

best customer service

amazing for so many reasons

wonderful they were to work with

great to work with

service is amazing

always attentive, professional

not in a good area

bunch of idiots who can’t drive

unfortunate experience of meeting someone named Ashley

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 28, 2024
Last updated
April 28, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Eventworks Rentals's customer reviews analysis

EventWorks appears to garner a generally favorable reception from a variety of customers, including event planners, catering companies, and individual clients. The reviews demonstrate a pattern of positive experiences characterized by professional service, attentiveness, and high-quality equipment. Specific mentions of the staff members such as Tricia, James, Jessica, Holli, Laura, Renee, Liz, Derek, Shane, and Tricia Dreyer, indicate a personalized approach to client relations. The company's ability to handle both comprehensive wedding services and more straightforward rental needs has received commendation. However, feedback reveals some discontent relating to the location's safety concerns, an unfavorable encounter with a staff member, and dissatisfaction with fee structures for smaller orders.

Positive Feedback

The majority of customer feedback for EventWorks hails the company for its exceptional customer service, with individuals across multiple reviews praising the professional and accommodating nature of the staff. Clients have repeatedly cited staff attentiveness, with EventWorks employees going the extra mile to ensure satisfaction. The quality and condition of equipment provided for events also come across as outstanding, with mentions of the company always delivering on time and providing a wide range of rental options. The team's ability to pivot according to client needs, particularly in an event planner context, reflects an agility and customer-centric focus that is a hallmark of a reputable service provider.

Concerns and Threads

Despite numerous commendations, EventWorks is not without its criticisms. A significant fraction of feedback points to discomfort with the company's location, suggesting a potential drawback for clients concerned about safety. Additionally, a negative interaction with a staff member named Ashley hints at potential lapses in professional conduct impacting customer comfort. Moreover, the fee structure for small orders, including potential deterrents for such transactions, has elicited concern from a client highlighting that the additional fees for a simple pickup order seemed excessive and not customer-friendly.

Frequently asked questions about Eventworks Rentals

Does EventWorks accommodate small orders for event rentals?

EventWorks does process small orders; however, customers should be aware that there may be additional fees imposed, potentially doubling the cost of the rental. This fee structure is reportedly in place to manage staffing and operational costs, even for pickup orders.

Can I expect professional service and quality equipment from EventWorks?

Based on customer reviews, EventWorks has a strong reputation for professional service and providing high-quality, well-maintained event equipment. Clients have praised the staff for being attentive and reliable, with many positive experiences noted by event planners and caterers alike.

Are there any concerns I should be aware of before choosing EventWorks for my event?

While EventWorks receives generally positive reviews, there are some concerns you may wish to consider. These include location-related safety concerns mentioned by a client and the potential for uncomfortable staff interactions, as experienced by a client during a quotation consultation. Evaluating these factors against the overwhelmingly positive feedback is advisable.

Recent customer reviews and testimonials for Eventworks Rentals

Eventworks Rentals
3 months ago
We rented chairs from this place. The young man was friendly and our order was ready for pick up soon arrival. It’s in the cut so you must be careful going. We went 9am because its not in a good area.
Eventworks Rentals
Jen Lackey
4 months ago
As a wedding planner with Storybook Weddings, I work with a lot of talented vendors but Eventworks is top tier! Holli handled our drapery order and install with ease. It turned out beautiful at Summerour! It is always a pleasure to work with Eventworks!
Eventworks Rentals
Sarah Boyd
4 years ago
How can I articulate what Peachtree Tents and Events means to me, both personally and professionally? It's true appreciation, love and respect!! PTE has the best customer service (shout out to Tricia, James and Jessica). We use PTE for our business, Carlyle's Catering, so I didn't hesitate to call them for my wedding. They are AMAZING for so many reasons. If you are looking for a rental company in Atlanta, look no further.
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About Eventworks Rentals

Events & Venues
We are a full service event rental company with an extensive selection of unique party equipment and furnishings.