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TOWER London Reviews

Rated 4.5 based on 30097 Reviews

TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom London E2 8DD GB

Online Stores | US

Published on
January 18, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the collection of recent reviews for TOWER London reveals a predominantly positive customer experience and an impressive company reputation. Consumers consistently commend the swift and reliable delivery service, emphasizing that products often arrive sooner than expected, with one customer highlighting an expeditious 22-hour turnaround. Product satisfaction appears to be high, with several customers noting that items received were as described, fit well, and were available at competitive prices. The ease of navigating the company's website and the quality of the packaging also receive favorable mentions, contributing to the overall experience. However, the company may occasionally encounter issues related to product fit, as evidenced by returns due to unsuitability. Yet, the efficient handling of these situations — including prompt refunds — mitigates potential dissatisfaction. A recurring theme is the appreciation of the customer care provided, suggesting that TOWER London prioritizes responsive and effective service.

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What Customers Are Saying About TOWER London?

Trustguide uses AI to extract key phrases from reviews about TOWER London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of TOWER London's customers had a positive experience.

Positive
Neutral
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TOWER London Ratings

5

As of Based on 30097 revies as of Jan 18, 2024

TOWER London Score

As of Based on 30097 revies as of Jan 18, 2024

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Customer Reviews

As of Mar 13, 2024, 30097 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of TOWER London's publicly available reviews View source

Deborah rated TOWER London 5 stars
2024-01-16 00:05:55 +00:00
Great service from start to finish. Only disappointment; the boots I ordered did not fit. However that said I received my refund before I had the chance to track my return. So all in all great service and customer care. I will definitely be using this company in the future and would definitely recommend it.
GAYRAUD rated TOWER London 5 stars
2024-01-13 21:19:43 +00:00
This isn't the first time I've ordered from Tower London, in fact it's my third purchase. The shoes I received were exactly as described. The delivery was fast, the postage free as well as the import taxes, since the United Kingdom is no longer part of Europe (alas!). To sum up, I am very satisfied with my dealings with Tower London.
HELEN rated TOWER London 5 stars
2024-01-13 21:19:43 +00:00
Amazing - I ordered shoes so similar to these from Flitflop (Im a regular customer of theirs) and they didn't fit properly - had to send them back - ordered a pair from Tower London - they fit perfectly and were nearly a third of the price! ...so I'm very happy

Frequently Asked Questions About TOWER London

What is TOWER London's return policy in case an item doesn't fit?

TOWER London offers a 'no quibble' returns policy, allowing customers to return unsuitable items. According to customer reviews, refunds are processed swiftly, sometimes even before the customer can track their return shipment.

Does TOWER London offer fast international delivery for free?

Customer reviews indicate that TOWER London provides fast and free delivery, including covering import taxes for international deliveries, which is a perk following the UK's exit from the European Union.

How competitive are TOWER London's prices compared to other retailers?

Feedback from customers suggests that TOWER London frequently offers the best discounts and competitive prices, with some customers finding prices to be the cheapest on the Internet or significantly lower than other popular retailers.

About TOWER London

Online Stores
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.