The overall sentiment toward Total Mechanical Systems (TMS) is highly positive, with reviewers consistently highlighting professionalism, knowledge, and courteous service across both HVAC and electrical work. Multiple reviews mention named technicians such as Michael, Cody, and Mike, describing thorough explanations, attention to detail, and a willingness to answer customer questions. While one reviewer notes finding the service price "a bit pricey," most criticisms are minor and revolve around logistical challenges rather than service delivery flaws.
Common themes include clear communication, comprehensive explanations of repairs and installations, and approachable, friendly staff. Customers appreciate not only the technical skills of team members but also their ability to provide options without pressure, punctual response, efficiency, and respect for the property. The company demonstrates a strong focus on customer education, with several references to walkthroughs, maintenance advice, and follow-up to ensure satisfaction.
Overall, Total Mechanical Systems has developed a reputation in their region for reliable, thorough, and personable HVAC and electrical services. Reviewers often mention intentions to return for future projects and express trust in both the company’s professionalism and the technical expertise of specific technicians, reinforcing TMS's standing as a reputable provider of mechanical services in its local area.
Common themes include clear communication, comprehensive explanations of repairs and installations, and approachable, friendly staff. Customers appreciate not only the technical skills of team members but also their ability to provide options without pressure, punctual response, efficiency, and respect for the property. The company demonstrates a strong focus on customer education, with several references to walkthroughs, maintenance advice, and follow-up to ensure satisfaction.
Overall, Total Mechanical Systems has developed a reputation in their region for reliable, thorough, and personable HVAC and electrical services. Reviewers often mention intentions to return for future projects and express trust in both the company’s professionalism and the technical expertise of specific technicians, reinforcing TMS's standing as a reputable provider of mechanical services in its local area.
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