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Total Mechanical Systems Reviews

Rated 4.7 based on 1663 Reviews

74 Northwest Dr, Plainville, CT 06062, United States

Air Conditioning Repair Plainville

Published on
July 2, 2025
Last updated
July 2, 2025

What Customers Are Saying About Total Mechanical Systems?

polite, courteous, and willing to listen

did a fantastic job

phenomenal job doing a service upgrade

got right back to us

did an exceptional job

explained everything in detail

professional, respectful, and knowledgeable technicians

did a thorough job cleaning

professionalism and knowledge was truly appreciated

Trustguide extracts key phrases from reviews about Total Mechanical Systems and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Total Mechanical Systems's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Total Mechanical Systems Ratings

5

As of Based on 1663 revies as of Jul 02, 2025

Total Mechanical Systems Score

90%

As of Based on 1663 revies as of Jul 02, 2025

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Customer Reviews

As of Jul 02, 2025, 1663 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Total Mechanical Systems's publicly available reviews View source

JJ rated Total Mechanical Systems 5 stars
Edited a week ago
Arthur and Alex helped install a bathroom fan, with an exhaust line that runs through the roof. They were polite, courteous, and willing to listen and answer all my questions about the technical details for the installation. They were knowledgeable and I would rely on them for future work. There were a few hiccups along the way, but they knew how to resolve them quickly and correctly. They tested the fan after install, and it worked flawlessly. They cleaned the area up after themselves, which was appreciated. At the end of the day, I am happy with the work that was done, and I can rest assured, knowing that the fan was installed by professionals that were willing to answer all my questions along the way. Edit: I added a second photo showing the ceiling after fixing the peeled and chipped paint that I had before installing the exhaust fan.
Kimberly turgeon rated Total Mechanical Systems 5 stars
a week ago
Mike M. And Sage did a fantastic job replacing my relic of a hot water heater and went through the operational instructions thoroughly with me before leaving. Also all was done much quicker than expected. If I should need quality work again, i will not hesitate to use these two gentlemen !
G Berroa rated Total Mechanical Systems 5 stars
a week ago
I can’t recommend TMS Enough! Cody, Rusty, and Axle did a phenomenal job doing a service upgrade at my house! Went from a 100 Amp service to 200 Amp. They installed a brand new panel, surge protector, quick disconnect switch and meter box. They were quick, very knowledgeable and just pleasant human beings to be around! 12 out of 10 experience! Can’t wait to do future business with them! Again thanks guys for all the help!

Reviews Summary

The overall sentiment toward Total Mechanical Systems (TMS) is highly positive, with reviewers consistently highlighting professionalism, knowledge, and courteous service across both HVAC and electrical work. Multiple reviews mention named technicians such as Michael, Cody, and Mike, describing thorough explanations, attention to detail, and a willingness to answer customer questions. While one reviewer notes finding the service price "a bit pricey," most criticisms are minor and revolve around logistical challenges rather than service delivery flaws.

Common themes include clear communication, comprehensive explanations of repairs and installations, and approachable, friendly staff. Customers appreciate not only the technical skills of team members but also their ability to provide options without pressure, punctual response, efficiency, and respect for the property. The company demonstrates a strong focus on customer education, with several references to walkthroughs, maintenance advice, and follow-up to ensure satisfaction.

Overall, Total Mechanical Systems has developed a reputation in their region for reliable, thorough, and personable HVAC and electrical services. Reviewers often mention intentions to return for future projects and express trust in both the company’s professionalism and the technical expertise of specific technicians, reinforcing TMS's standing as a reputable provider of mechanical services in its local area.
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Frequently Asked Questions About Total Mechanical Systems

Do Total Mechanical Systems technicians explain repairs and installations clearly?

Yes, many reviews praise TMS technicians for explaining technical details thoroughly and walking customers through operational instructions, often answering questions and providing multiple service options.

Are Total Mechanical Systems staff professional and respectful in homes?

Customers frequently highlight the professionalism, courtesy, and respect shown by TMS technicians during visits, emphasizing their approachable manner and the attention given to customer concerns.

What type of services does Total Mechanical Systems provide?

Total Mechanical Systems offers HVAC system maintenance and repair, electrical upgrades, equipment installations, and assessment services, covering items like AC units, hot water heaters, lighting, and ventilation.

About Total Mechanical Systems

Air Conditioning Repair
Total Mechanical Systems provides HVAC and electrical services, including the installation, maintenance, and repair of heating, air conditioning, hot water heaters, lighting, and ventilation equipment. The company serves residential customers through in-person visits by specialized technicians covering a variety of mechanical system needs.

Total Mechanical Systems operates by dispatching trained professionals to customer premises, where they assess, diagnose, and resolve issues or perform upgrades. Technicians offer detailed explanations, provide multiple service options, conduct post-service tests, and maintain a clean worksite, following an organized and transparent workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.