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F.H. Furr Plumbing, Heating, Air Conditioning & Electrical logo

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical Reviews

Rated 4.8 based on 5134 Reviews

685 Lofstrand Ln, Rockville, MD 20850, United States

Air Conditioning Repair Rockville

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall, customer sentiment toward FH Furr is highly positive, with many reviewers expressing satisfaction about the company’s HVAC, plumbing, and electrical services. Reviewers consistently note professionalism, technical know-how, and friendly attitudes among specific staff members, such as Jose, John Brown, and Jacob. However, there are clear criticisms regarding billing issues and slow problem resolution for complex installations, signaling areas for operational improvement.

Common feedback includes praise for thorough inspections, clear explanations, and transparent pricing. Customers frequently cite employees’ willingness to address questions, accommodate follow-up visits, and rectify mistakes, such as installation errors or delays. The value placed on staff communication, punctuality, and attention to detail emerges as a reputation-building factor across both standard jobs and complicated projects.

Based on reviewer insights, FH Furr is regarded as a reputable provider for HVAC, plumbing, and electrical needs, especially for residents requiring expertise and reliable service. While occasional administrative or scheduling lapses occur, the company’s overall reputation within its service region remains strong and supported by repeat recommendations.
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What Customers Are Saying About F.H. Furr Plumbing, Heating, Air Conditioning & Electrical?

so thorough in taking time with me

did an outstanding job

professional approach, beginning with the introduction

great job fixing the water pressure

excellent experience with [Micheal NAVA/F.H. Furr]

Very knowledgeable and professional person

our plumbing hero

provided excellent service

fair and honest and very knowledgeable

Trustguide extracts key phrases from reviews about F.H. Furr Plumbing, Heating, Air Conditioning & Electrical and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of F.H. Furr Plumbing, Heating, Air Conditioning & Electrical's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical Ratings

5

As of Based on 5134 revies as of Jul 10, 2025

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical Score

80%

As of Based on 5134 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 5134 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of F.H. Furr Plumbing, Heating, Air Conditioning & Electrical's publicly available reviews View source

Elna Narula rated F.H. Furr Plumbing, Heating, Air Conditioning & Electrical 5 stars
2 months ago
Jose was awesome! He was here bright & early this morning and my plan was just to get the info I needed to make a decision about replacing my hot water heater. But he was so good and so thorough in taking time with me to go over everything and so helpful that I ended up deciding to buy one and have it installed today! His professionalism and good, kind, patient attitude won me over and now I know I have an excellent company who has my back for my A/C, plumbing, and electrical needs. It’s a good feeling of security. Glad I found this co. and that you sent me such a terrific employee. You are fortunate to have him!
L Enoch rated F.H. Furr Plumbing, Heating, Air Conditioning & Electrical 5 stars
a month ago
Our tech was MR. JOHN BROWN. On the first day of service John conducted an outstanding inspection our our entire plumbing system. He was able to quickly access issues that needed immediate attention as well as issues that we should keep an eye out for. John was very professional, polite, and answered the many many questions we had. (my wife was the one with all the questions LOL). Anyway, John talked with us regarding a home water softener system due to the results of his test that showed we had a lot of minerals and very hard water. He was even able to show us how the hard water caused buildup in and around our plumbing to include the faucets, bath tile reside, shower doors, and the damage caused to our hot water tank. The very next day JOHN came back with his co-worker DREW, and together they installed our new home water softener system. They worked together as a team and did an outstanding job, even cleaning the entire area once they were done. I offer my highest recommendation for their service and workmanship. We never knew water could feel so good! Thank you!
Jeanette Boyd rated F.H. Furr Plumbing, Heating, Air Conditioning & Electrical 5 stars
a month ago
I am already a FHF fan and because of the overall excellent service I have received, I continue to recommend the company. Today was no different with the service. Mr. Graves impressed me from the start with his professional approach, beginning with the introduction. He gave me a feeling of confidence. He speaks and explains things in a manner that is understandable, letting me know why he does certain things, how the parts work, and he explained the safety guards. He also explained the paperwork and my part regarding the follow-up. I was very pleased, and felt assured that he really knew what he was doing. I am "older," so I appreciate someone patiently explaining what I need to know and asking if I had any further questions. ..Great Job!!

Frequently Asked Questions About F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

Will FH Furr technicians explain the work and answer my questions?

Yes, several reviewers mention technicians taking time to explain technical details and answer questions patiently. Technicians often walk through systems, describe work being performed, and offer follow-up to ensure customers understand the service.

What happens if there is a problem with installation or billing?

Some reviews note that complex installation or billing issues may take time to resolve, but FH Furr staff have followed up, offered discounts, and ensured eventual correction. Persistent communication may be required for resolution.

Do FH Furr technicians provide on-site quotes during their visit?

Yes, customers mention that technicians inspect the site, identify issues, discuss potential solutions, and provide several quotes before performing work. On-site consultations and transparent pricing are common parts of their process.

About F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

Air Conditioning Repair
FH Furr provides HVAC, plumbing, and electrical services to residential customers. The company offers in-person assessments, maintenance, repairs, and installations, such as water heaters and water softener systems. Its service model focuses on professional site visits by technicians to address a range of household system needs.

Technicians typically conduct inspections, diagnose system problems, and propose customized solutions. They perform installations and repairs on-site and often accommodate follow-up visits or further service as needed. The company’s workflow includes transparent quoting, clear communication about work performed, and coordination of administrative or billing arrangements directly with customers.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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