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Titan Airways Reviews

Rated 4.5 based on 11 Reviews

Airlines in Stansted

Bassingbourn Road London Stansted Airport, Stansted CM24 1RN

Published on
July 31, 2025
Last updated
July 31, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Titan Airways's customers had a positive experience.

Positive
60%
Neutral
30%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Titan Airways?

fabulous business class experience

staff friendly

very comfortable and modern

fantastic service

created a great atmosphere

would be very happy to fly

Incredible company

Trustguide extracts key phrases from reviews about Titan Airways and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 31, 2025, 11 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Titan Airways's publicly available reviews View source

Stephen Long rated Titan Airways 5 stars
a year ago
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Our British Airways flight from Menorca to Gatwick was served by Titan Airways. What a fabulous business class experience we had! The aircraft itself was clean and spacious. There was a good set of choices for food and what we had was extremely tasty. Most of all though, the crew (Lauren and Franc looked after us) were thoroughly professional and it was obvious that they all enjoy their jobs. Through no fault of Titan, the flight took 30 minutes longer than scheduled - but who cares! British Airways could learn a great deal by studying Titan:s customer service ethos.
Gary Coxon rated Titan Airways 5 stars
a year ago
Our Tui miserable Airways plane was replaced by titan Airways on a return trip to Rhodes. Thank god it was. Plane was bigger,brighter,more staff friendly than the usual cattle truck provided by Tui.
Stacey Clark rated Titan Airways 5 stars
a year ago
Originally booked on a Monarch flight returning from Mallorca which changed to titan Airways. I found the aircraft very comfortable and modern. All the cabin crew were friendly and very polite. I would be very happy to fly with the Airline again.

Reviews Summary

Customer sentiment for Titan Airways is strongly positive, backed by repeat observations of clean, spacious aircraft, friendly and professional crew, and enjoyable in-flight experiences. Reviewers highlight the professionalism of staff members—naming Lauren and Franc as attentive and passionate—and often compare Titan Airways favorably to competitor airlines like British Airways and Tui. Minor criticisms are limited to an isolated comment regarding ground cleanliness, and do not detract from the overall tone.

Common feedback includes praise for the comfort and modernity of the planes, the friendliness of staff, and flexibility in challenging situations—such as emergency evacuations with minimal hassle over baggage. Customers also appreciate Titan Airways' service recovery efforts, when stepping in for flights arranged by other carriers. The ability to create a pleasant on-board atmosphere and handle logistical changes efficiently stands out repeatedly.

Overall, Titan Airways is regarded as a reliable and customer-oriented airline in Europe, with a reputation for professional staff and well-maintained aircraft. Several customers express intent to choose Titan Airways again, underscoring a positive reputation and the likelihood of repeat business in both the UK and European markets.
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Frequently Asked Questions About Titan Airways

How does Titan Airways compare to other airlines for comfort?

Reviewers consistently report that Titan Airways offers more spacious and comfortable aircraft compared to several other airlines. Passengers note increased legroom, modern amenities, and an overall improvement when Titan operates on behalf of other carriers.

Does Titan Airways provide good customer service?

Yes, several reviews specifically mention the professionalism, friendliness, and enthusiasm of the Titan Airways crew. Staff are described as attentive and helpful, often creating a positive atmosphere on board and accommodating special circumstances efficiently.

How does Titan Airways handle last-minute or emergency situations?

Titan Airways has been commended for stepping in with short notice to cover flights or handle emergency evacuations. Passengers mention smooth experiences even during unforeseen situations, such as evacuations or operational changes.

About Titan Airways

Airlines
Titan Airways is an airline operating primarily in the UK and Europe, providing passenger flight services. The airline often partners with other carriers or charters, covering both scheduled and ad hoc flights across various destinations within the region. Its fleet includes modern, spacious aircraft suitable for both business and leisure travel.

The company is structured to handle substitute and emergency scenarios smoothly, such as stepping in for other airlines at short notice. Cabin crews are staffed to deliver in-person service on board, managing check-in, seating, and in-flight catering. Flights generally prioritize efficiency, reliability, and practical solutions for unexpected travel needs.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.