The reputation of Three hinges significantly on customer service, which has proven to be a polarizing factor among the clients. Positive experiences recounted by customers frequently mention assistance received in-store, highlighting the helpfulness, patience, and friendly demeanor of specific employees like Chavez, Antonnet, Natasha, Saf, and others. These representatives are commended for their role in resolving a range of issues, from contractual dilemmas to setting up faulty equipment. Conversely, other feedback indicates instances of perceived unprofessionalism and rudeness, with complaints about unhelpful staff and misguided company policies. A particular concern raised pertains to the company's acceptance of certain forms of ID, as well as suspicions of self-promotion through staff name-dropping in reviews.
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