The Shop At Nbc Studios Reviews
Rated 4.4 based on 817 Reviews
Gift Shops in New York
30 Rockefeller Plaza, New York, NY 10112, United States
Published on
January 25, 2024
Last updated
July 10, 2025
The overall company reputation of The Shop at NBC Studios appears to be mixed. Customers show appreciation for the store's range of merchandise related to popular NBC shows like 'The Tonight Show', 'Saturday Night Live', 'The Office', 'Friends', 'Brooklyn Nine-Nine', 'Parks and Recreation', and 'Seinfeld'. Especially fans of NBC's TV shows are pleased with the variety and relevance of the merchandise offered. However, the store appears to have a significant area of improvement in customer service, with negative reviews highlighting instances of staff being rude and dismissive. Moreover, there's a noted limitation in merchandising diversity with some customers indicating a desire for a wider range of show-related items. The dissatisfaction related to the quality of products and the lack of substantial customer service support, including post-sale assistance, impacts the overall impression negatively.
Yes, The Shop at NBC Studios offers a variety of merchandise for several popular NBC shows, including 'The Tonight Show', 'Saturday Night Live', 'The Office', 'Friends', 'Brooklyn Nine-Nine', and 'Parks and Recreation'. However, some reviewers feel that certain shows could be better represented in the product lineup.
Feedback suggests that customer service can be a challenge, particularly for those who are not local and may need assistance after purchase. It is recommended to inquire about the return policy and support options at the time of purchase to ensure clarity on the procedures.
While some customers report a pleasant experience, others have faced issues with staff being rude and unhelpful. These incidents seem to negatively impact the overall customer experience, according to the reviews provided.
Clothing, collectibles & gifts from current & classic NBC programs in a flashy, bustling space.
