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The Shop At Nbc Studios
The Shop At Nbc Studios

The Shop At Nbc Studios Reviews Summary

Rated 4.4 Star based on 817 Reviews

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A+
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Overall Rating
4.4
/5
817
reviews
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Good
Average
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Published on
January 25, 2024
Last updated
March 13, 2024

What do customers think about The Shop At Nbc Studios?

The overall company reputation of The Shop at NBC Studios appears to be mixed. Customers show appreciation for the store's range of merchandise related to popular NBC shows like 'The Tonight Show', 'Saturday Night Live', 'The Office', 'Friends', 'Brooklyn Nine-Nine', 'Parks and Recreation', and 'Seinfeld'. Especially fans of NBC's TV shows are pleased with the variety and relevance of the merchandise offered. However, the store appears to have a significant area of improvement in customer service, with negative reviews highlighting instances of staff being rude and dismissive. Moreover, there's a noted limitation in merchandising diversity with some customers indicating a desire for a wider range of show-related items. The dissatisfaction related to the quality of products and the lack of substantial customer service support, including post-sale assistance, impacts the overall impression negatively.

Positive Feedback

Many reviews express a positive customer experience at The Shop at NBC Studios, particularly praising the shop's variety of merchandise that caters to fans of iconic NBC shows. Customers show enthusiasm for finding apparel and memorabilia related to their favorite TV series all in one place, suggesting a level of satisfaction with the product range that makes it 'worth the visit'. The shop's atmosphere is described as engaging especially after a studio tour or a live show taping, and there are favorable mentions of efficient service during the checkout process. The unique experience of participating in a mock talk show adds to the store's appeal, offering customers a memorable takeaway from their visit.

Concerns and Threads

Despite the positive aspects regarding product variety, The Shop at NBC Studios faces notable criticism in areas concerning customer service and product quality. Several reviews indicate negative interactions with staff who are described as 'rude', 'disrespectful', and 'unhelpful', suggesting a need for better customer service training. Additionally, there is customer discontent regarding a perceived lack of post-sale support, citing an unsuccessful attempt to obtain assistance with a product issue, which can discourage repeat business. The quality of the merchandise has also come into question; concerns were raised after a product deteriorated significantly following a single wash. These negative reviews, which reflect on both the staff attitude and the durability of products, can be damaging to the store's reputation.

Frequently asked questions about The Shop At Nbc Studios

Does The Shop at NBC Studios offer a range of merchandise for various NBC shows?

Yes, The Shop at NBC Studios offers a variety of merchandise for several popular NBC shows, including 'The Tonight Show', 'Saturday Night Live', 'The Office', 'Friends', 'Brooklyn Nine-Nine', and 'Parks and Recreation'. However, some reviewers feel that certain shows could be better represented in the product lineup.

Are there options for customer service or product return assistance if I purchase from The Shop at NBC Studios?

Feedback suggests that customer service can be a challenge, particularly for those who are not local and may need assistance after purchase. It is recommended to inquire about the return policy and support options at the time of purchase to ensure clarity on the procedures.

What has been the customer experience regarding the staff at The Shop at NBC Studios?

While some customers report a pleasant experience, others have faced issues with staff being rude and unhelpful. These incidents seem to negatively impact the overall customer experience, according to the reviews provided.

What are customers saying about The Shop At Nbc Studios

The Shop At Nbc Studios
Eduardo Fuenzalida
4-Star
a week ago
Half of the store is dedicated to Jimmy Fallon and Saturday night live, which is Okay. But NBC has so many shows for which they don't have so many items if any.
The Shop At Nbc Studios
Ty Peddle
4-Star
2 months ago
Customer service I purchased 2 t-shirts back in oct for 70usd, after one cycle in washer my shirt was falling apart, I contacted NBC shops online as I don’t live in NY, they told me they could do nothing to assist in replacement, and they could not provide me an email for this store. does anyone have an email address for this specific store, nothing is listed online. Does this store have any customer service/return policy?
The Shop At Nbc Studios
Zakariae BENKOUDAD
4-Star
4 months ago
If you are fan of NBC's TV shows you'll be served! You can find t shirt mugs trivial games and many other goodies related to NBC'S best tv shows like The Office, Friends, B99, parks and recreation... It's worth the visit!
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About The Shop At Nbc Studios

Gift Shops

Clothing, collectibles & gifts from current & classic NBC programs in a flashy, bustling space.

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