The Phone Lab exhibits a mixed company reputation based on customer reviews, with the customer experience ranging from highly satisfactory to severely disappointing. A recurring positive theme is the efficiency and expertise of certain staff members, notably Yas, who is mentioned repeatedly for his problem-solving skills, swift service, and communication. On the opposite end, some reviews express dissatisfaction with the quality of the repair work and customer service for non-iPhone products, leading to aggravation and additional costs for the customers affected. Responses to feedback vary with some customers praising the advice, discounts, and assistance provided, while others encounter issues that significantly worsen their device's condition post-repair.
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What Customers Are Saying About The Phone Lab Liverpool?
Trustguide uses AI to extract key phrases from reviews about The Phone Lab Liverpool and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 70% of The Phone Lab Liverpool's customers had a positive experience.
Positive
70%
Neutral
0%
Negative
30%
The Phone Lab Liverpool Ratings
5
As of Based on 75 revies as of Jul 16, 2024
The Phone Lab Liverpool Score
70%
As of Based on 75 revies as of Jul 16, 2024
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Customer Reviews
As of Jul 16, 2024, 75 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of The Phone Lab Liverpool's publicly available reviews View source
M M rated The Phone Lab Liverpool5 stars
3 months ago
Thank you so much to Yas for getting my google pixel 6 up and running again! Yas was able to identity the problem straight away as I had an issue with the charging port of my pixel. He tested it out to make sure he understood the source of the problem. My phone was fixed in a matter of 15 minutes!
Thank you Yas! I highly recommend their services!
Katie Bresnan rated The Phone Lab Liverpool5 stars
7 months ago
Absolutely shocking! Got my phone fixed by this man he charged me £75 a week later the screen completely shut off. I rang him and he told me it just needs updating! My actual phone screen wouldn’t come on .I went to a real phone shop to get it checked and he told me it was a faulty screen and wasn’t fixed correctly. The nice man in the shop then only charged me £50 to get it fixed AGAIN!
MT H rated The Phone Lab Liverpool5 stars
7 months ago
Friendly and helpful and funny - gave me great advice about the best charger/plug combination for my phone and I got a discount for buying both. I had travelled over from the other side of Leeds and was on my way to York that evening, so having the best charger was essential. Keep smiling, guys. 😊
Frequently Asked Questions About The Phone Lab Liverpool
Can I expect my repair at The Phone Lab to be done on the same day?
Many customers have reported quick turnaround times, with some repairs done in as little as 15 to 40 minutes. However, availability for same-day service can vary based on the specific problem and part availability.
Does The Phone Lab specialize in both iPhone and Android phone repairs?
What kind of after-service support can I expect if I'm not happy with a repair?
Customer experiences with after-service support vary. While some have successfully resolved issues, others have found themselves facing additional costs. It's advisable to discuss the service warranty and support options before proceeding with any repair.
Mobile Phone, Tablet and Laptop Repair Specialist .
Been operating for nearly 20 years in The heart of Liverpool City Centre .
We offer a same day repair service for most phones.
We offer express 20 minute service on iPhone screen repairs.
All our repairs carry a warranty of 3 months and a screen repairs come with a free tempered glass worth £10.
We also buy and sell , Brand New and used phones tablets and laptops .
We have a wide range of stock in store ready to go hassle free with no contracts .
We also sell accessories including phone and tablet cases , batteries , chargers , screen protectors and headphones amongst many many others .
So for all your phone or tablet needs , pop in to The PhoneLab in St. John’s shopping centre.
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How is this report generated
Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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