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The Open University Reviews

Rated 4 based on 359 Reviews

College & Universities in Milton Keynes

Walton Hall, Kents Hill, Milton Keynes MK7 6AA

Published on
August 5, 2025
Last updated
August 5, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of The Open University's customers had a positive experience.

Positive
20%
Neutral
0%
Negative
80%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Open University?

it will be so worth it

learning materials and online study pages were easy to use

My tutors were helpful

materials and the support absolutely first class

would highly recommend

Tutors are supportive and friendly

the materials are fantastic

textbooks are included!

Trustguide extracts key phrases from reviews about The Open University and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 05, 2025, 359 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of The Open University's publicly available reviews View source

Kelly rated The Open University 5 stars
a week ago
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If you are considering studying with The Open University, opening these reviews may feel quite daunting and, quite frankly, may put you off doing it all together. However, I would encourage you to keep open-minded that everyone has a different experience and just because one person had a bad one, it doesn't mean you will. I studied with The Open University for 5 years and received a first class honours degree in Psychology in July 2023. I had to leave school at 15 due to illness and missed all of the crucial exams that would have enabled me to go down the traditional university route. If it had not been for The Open University, and the opportunity to study again without the strict entry criteria then I would not be where I am now. It is definitely hard work and you have to put the hours in (I was working full time and studying in the evenings and the weekends). However, if you are motivated, you can absolutely do it and it will be so worth it. If you require a lot of teaching from a tutor, and aren't able to do independent learning or research you may find it difficult but I actually enjoyed being able to learn at my own pace and in my own time. The learning materials and online study pages were easy to use and assignments were clear. My tutors were helpful although I did not need to reach out often. If you are thinking about it and believe you can do it, dont let the negative reviews put you off - it could absolutely be the right thing for you!
J P (JP) rated The Open University 1 stars
a month ago
What can one truly expect from a university that accepts absolutely everyone, regardless of academic background, preparation, or previous achievement? The answer is simple: you get exactly what you’d expect. The Open University is, quite frankly, the council estate of UK higher education. It may be large, it may be well-established, and it certainly knows how to advertise itself — but the reality is mass education on a conveyor belt. You’re not a student with a name. You’re a number in a system. A file. A data point. The academic experience? Inconsistent at best. In one class you’ll find someone with years of professional and academic experience — and right next to them, someone who just googled “how to write an essay” last night. It creates not a rich learning environment, but an intellectual dissonance. As for the ideological climate — let’s just say: the university has chosen a very clear political direction, and it’s leaning so far left it might fall over. For students with traditional values, a belief in family, faith, and real equality (not selective equality), the experience can feel less like education and more like quiet indoctrination. Not in your face — but always there, in the tone, in the curriculum, in the “expected” responses. Of course, I believe in dignity and respect for all people. But no one should be treated differently based on ideology. Unfortunately, that principle doesn’t seem to hold much weight anymore in this institution. And finally — prestige. Let’s be honest: Having a degree from The Open University doesn’t carry the same weight or respect as degrees from more selective, academically rigorous universities. You don’t say with pride, “I studied at the Open University.” You say it with a slight pause, hoping the subject will move on. In short: accessible? Yes. Affordable? Often. Prestigious or intellectually fulfilling? Not really.
Sasha Good rated The Open University 1 stars
a month ago
I have completed 4 out of 6 years studying towards a degree with the Open University. If I had realised what studying with the open university would really be like I would never have gone down this route, but now I am financially committed with no option to get out with fees increasing drastically year on year and the overall "service" reducing in my opinion. Most of the time I attend the online tutorials, I leave more confused than when I went into them and there are no longer any face to face tutorials. Tutor support is minimal - queries often don't get answered for days on end. I understand that this is distance learning, but for the fees that you pay year on year you do not get a lot for your money especially with text books and module materials having been scrapped.

Reviews Summary

The reviews for The Open University reflect a predominantly negative sentiment regarding the online education experience, with only a few students sharing positive outcomes. Reviewers commonly highlight issues such as rising fees, reduced tangible resources, limited tutor support, and the impersonal nature of distance learning. While some students report supportive tutors and clear materials, others cite slow communication, inconsistent academic standards, and a lack of face-to-face tuition. Criticism is also directed at the move to fully online assessments and a perceived decline in service quality.

Key recurring themes include dissatisfaction with customer support, frustration over curriculum structure, concerns about assessment integrity, and displeasure with the value offered relative to increasing costs. Several users mention difficulties with learning methods, insufficient response times from tutors, and the transition to online-only module delivery. Although a minority found the system flexible and accessible, most express that the negative aspects outweigh the benefits, pointing to significant stress and lack of prestige.

Overall, The Open University is viewed as a highly accessible but often unsatisfactory alternative to traditional higher education, particularly for students in the UK seeking more interactive or structured support. Its reputation is hampered by persistent complaints regarding communication, curriculum clarity, student support, and institutional credibility.
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Frequently Asked Questions About The Open University

Are all courses at The Open University delivered online?

Yes, reviews indicate that all tutorials, materials, and assessments are now conducted online. Physical resources have been reduced or eliminated, and face-to-face learning is no longer offered.

What kind of support can I expect from tutors?

Tutor support with The Open University is primarily remote and varies by individual. Some reviews note helpful tutors, but others mention delayed or minimal responses, with some queries taking days or weeks to be addressed.

How often do tuition fees increase?

According to reviewers, tuition fees at The Open University have increased each year, sometimes by more than the rate of inflation. Several students expressed concern over rising costs without corresponding improvements in services or resources.

About The Open University

College & Universities
The Open University is a distance learning institution offering higher education degree programs primarily online. It serves students who require flexibility in their studies, such as working professionals or individuals who cannot access traditional on-campus university programs.

Courses are delivered through online study materials, virtual tutorials, and digital assessments. The university relies on independent self-paced learning, with academic support provided remotely by tutors. Traditional face-to-face instruction has been largely phased out in favor of online delivery and interaction.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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