This is some text inside of a div block.
Worst company ever .I don’t understand why letting agents are still using them. First of all, they have no idea what documents can be provided to prove income. For example, my partner is receiving Maternity Allowance, and they didn’t know what I could submit instead of payslips. I told them I could provide a reference from her workplace and a letter from the Maternity Department showing how much she receives each month. They said that was fine, but a few minutes later we received a call from our letting agent saying The Letting Hub told them she had no proof of income even though they had just confirmed what she uploaded was acceptable. So they lied. After a few calls between the letting agent and The Letting Hub, they decided to accept just one payslip and her work contract. Again, I asked if our income documents were fine since we are not comfortable with Open Banking, and they said “Yes, of course, don’t worry.” We told them from the beginning that we weren’t comfortable with Open Banking due to privacy concerns after seeing customer data leaks online. They reassured us that if we submitted payslips, a contract, and a reference, that would be enough. Later, they requested a reference from my HR. HR confirmed they sent it, but The Letting Hub said they hadn’t received anything. I had to call them and after waiting over 10 minutes the agent checked the system and admitted they had received it but didn’t notice. Then they requested a handwritten consent form from us so they could contact our landlord, even though we already gave consent in the application. Our landlord confirmed he had our consent and had already sent the reference in the morning. After sending the signed form, I checked our application at 4 PM for an update. At 4:20 PM, I called The Letting Hub, and the agent said, “We’ve got nothing, sorry.” I told him to check again. A few minutes later, he found the reference it had been sent at 10 AM, but they hadn’t noticed. The next day, my partner received another urgent email from them asking again for the landlord reference. I called them once more, told them it had already been sent the previous day, and after five minutes of searching, they finally found it again, sent at 10 AM previous day.
After all this, I asked once more if everything was fine with our documents. They said yes “no worries,” and we were told we’d get the house. But at the same time, they told the letting agent the opposite that our income documents were not enough. That’s why I kept asking for confirmation. Eventually, we were told the process was complete, and after three weeks of constant phone calls, we were finally happy. But it didn’t end there. Our letting agents then called us to say they couldn’t see our references everything was blank on their system. They tried calling The Letting Hub for two days with no response. When they finally got through, they were told that nothing had been submitted because I used an accountant as a reference contact despite the application being marked as “complete.” The letting agents told them to contact me directly and explain what I needed to do.One day later, I got the call, and they asked why I listed that person as a reference. I explained it’s a small company without an HR department or manager. The agent said, “Yeah, I know, small companies often don’t have that I fully understand.” He asked if I had someone else from the company who could give a reference, and I said yes. I also asked if I could add a guarantor because we urgently need the house. Again, he asked about Open Banking, and I repeated that we’re not comfortable with it. He said it’s fine, and they would send the report like that and the final decision would be up to the letting agent.Later, the letting agent called to say The Letting Hub was rejecting our application because we didn’t do Open Banking and that they wouldn’t accept a guarantor or another reference from the company. They told us the application would be withdrawn if we didn’t agree to Open Banking. We’re a family of 4 with two weeks to move with no options.
