Akelius Residential Ltd Reviews

The overall sentiment for Akelius Residential Ltd’s apartment letting service in London is strongly positive, as reflected in most customer reviews. Reviewers consistently note the professionalism, responsiveness, and helpfulness of staff members such as Naim, Kyle, Michael, Celine, and Diana. Many praise the ease of communication, the accurate representation of properties, and the smooth move-in process. Although overwhelmingly positive, one review highlights a serious concern with lack of follow-up and unreturned calls, noting unprofessionalism during the inquiry stage.

Common feedback includes the high standard of property maintenance, recently refurbished flats, and clear, prompt communication. The letting process is often described as streamlined and efficient, including digital contract arrangements and proactive aftercare. Several customers mention being pleasantly surprised by the accuracy of property listings and the readiness to accommodate requests, like providing additional furnishings. Staff approachability and support during transitions, such as moving or resolving urgent issues, are frequently emphasized.

Overall, Akelius Residential Ltd is regarded as a reputable and professional apartment letting agency in London. Repeat interest and recommendations are common among tenants, driven by consistent property quality and accessible staff. This pattern of reliability and service positions Akelius favorably in the London rental market, with the notable exception of an isolated negative service experience.

Akelius Residential Ltd is a company specializing in apartment lettings within urban areas, providing flats primarily in London. It acts as a landlord and letting agency, managing the rental and maintenance of residential properties. Apartments typically offered are described as new or recently refurbished, located in desirable neighborhoods.

The company facilitates the rental process through both in-person and digital channels, including online contract management and communications. Staff members coordinate viewings, handle applications, and manage post-let activities. Property maintenance and tenant support are handled internally, with dedicated team members responsible for guiding renters throughout the tenancy lifecycle.