haart Head Office Reviews

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My experiences with the branch were positive so I am not going to reference or down talk them but there was one factor of the sale process I did not like and I feel compelled to address via a review on Head Office. When you make an offer, you naturally need to provide proof of funds including confirmation you have a mortgage offer. Once our offer was accepted in principle, I was told I need to speak to someone from head office, an analyst, who would review our ability to buy the property and assess our finances. As I work in property, I had a strong feeling what the request actually was. The agent advised me it was company policy that no offer can be accepted until we speak to the analyst as they advise the seller if we are “proceedable” not the agent. I nonetheless had the phone call and it was clear immediately I was on a sales call and the person I was speaking to was trying to persuade me to change and consider new mortgages through Haart - a conditional selling tactic. They even suggested that it was their buyer who requested for assurance that we could buy the property. I was direct with this advisor that my offer included an mortgage offer in principle, and our proof of funds adds up to our accepted offer and this phone call feels like a conditional selling and the tone changed. Once the call ended, we received an email within an hour confirming we are an acceptable buyer. This is obviously timely given the bbc Panorama documentary which further highlights the need to address this issue with institutional estate agents like Haart, so they change their practices. Hopefully the next person who gets asked, would have seen this, will know exactly what it is, and they don’t feel pressured if they have all their financials in orders.