Frequent positive themes involve staff reliability, thorough guidance for first-time buyers, and successful navigation of complex or urgent transactions. Several customers describe a smooth, efficient process and cite staff willingness to answer questions and remain accessible by phone. By contrast, the most common complaints focus on unreturned calls or emails, slow case handling, and dissatisfaction with the progress and transparency of transactions.
Overall, TLPS’s reputation in the legal and conveyancing sector is highly polarized within the reviewed region. Some clients find the company dependable and attentive; however, substantial criticism regarding slow communication and unresolved matters may raise concerns for potential customers seeking loan, purchase, or property transaction support. Trust and satisfaction appear inconsistent based on these experiences.