homepage
/
London
/
Fitness Centers
/
The Lanesborough Club & Spa
The Lanesborough Club & Spa

The Lanesborough Club & Spa Reviews Summary

Rated 4.8 Star based on 69 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
69
reviews
Excellent
Good
Average
Fair
Poor
Published on
January 12, 2024
Last updated
March 13, 2024

What do customers think about The Lanesborough Club & Spa?

Evaluating the latest customer reviews for The Lanesborough Club & Spa, it is evident that the establishment enjoys a sterling reputation amongst its patrons. Customers consistently praise the quality of service, the luxurious facilities, and the exceptional experiences they have encountered. The themes of 'relaxation', 'attentive staff', and 'culinary delight' are recurrent across reviews. The spa treatments, notably the massages and rituals provided by skilled therapists like Daniela and Erika, are often highlighted as paramount to the superior customer experience. The meticulous attention from the staff, including Spa Manager Mr. Daniel Bubczyk, has been appreciated for personalizing and enhancing the customer experience. The ambiance is described as relaxing and inviting, reaffirming its status as a top-notch wellness retreat. The provision of dietary-specific offerings such as gluten-free and vegan afternoon tea indicates the establishment's commitment to inclusive customer service.

Positive Feedback

Key positive aspects of The Lanesborough Club & Spa highlighted by customers include a wide array of spa treatments, especially the massages deemed by some as the 'best ever received'. Customers appreciate the high-quality afternoon tea, with specific commendation for accommodating dietary restrictions like gluten-free and vegan options. The luxurious surroundings and state-of-the-art facilities, such as the hydro pool, steam rooms, and fully equipped gym, contribute to the guests' relaxation and enjoyment. The professionalism, friendliness, and attentiveness of the staff are frequently mentioned, with staff members going 'above and beyond' to ensure a memorable visit. The spa's ambiance is consistently described as relaxing and inviting, creating an ideal setting for rejuvenation.

Concerns and Threads

The reviews provided do not explicitly mention significant negative experiences at The Lanesborough Club & Spa. However, the absence of critical feedback in this particular set of reviews does not preclude the potential for areas of improvement or less satisfactory encounters unmentioned by these patrons. It is crucial for prospective customers to seek out a balanced range of reviews, including any possible criticisms, to make a well-informed decision regarding their potential visit to the spa.

Frequently asked questions about The Lanesborough Club & Spa

Does The Lanesborough Club & Spa cater to specific dietary needs?

Yes, The Lanesborough Club & Spa offers afternoon tea that includes options for guests with specific dietary requirements such as gluten-free and vegan selections.

What spa treatments are available at The Lanesborough Club & Spa?

The spa provides a variety of luxury treatments, including full body scrubs, masks, mini facials, and massages that are highly praised by customers for their exceptional quality.

How do guests describe the atmosphere at The Lanesborough Club & Spa?

Guests report the atmosphere as relaxing and inviting, with many choosing to return due to the serene environment and attentive staff.

What are customers saying about The Lanesborough Club & Spa

The Lanesborough Club & Spa
Kanitha Sawettanan
5-Star
2 months ago
I went to sip tea during The afternoon fruit tea is very good. The taste is just right, As for the dessert, each piece has a flavor. Touch your tongue and feel it. Eh! But after chewing for 3 seconds, it was very delicious. Overall, perfect!!
The Lanesborough Club & Spa
Katya Dalton
5-Star
a month ago
Such a lovely birthday, amazing massages and delicious afternoon tea. Very special! Great gluten free afternoon tea (safe for celiacs) and also vegan afternoon tea available.
The Lanesborough Club & Spa
YS Liao
5-Star
2 months ago
Delightful experience from the start to the end. The Tata Harper Awakening & Energising Body Ritual treatment I had with Daniela was truly amazing. The treatment starts with a full body scrub, a body mask, and a mini facial and ends with a 60 min massage. Daniela was so gentle yet so efficient for the first part of the treatment (so much to get done in 60 mins!). The massage afterwards was THE BEST MASSAGE I HAVE EVER HAD. The pressure she applied was firm and perfect throughout and she oh so skillfully found all the sore and tight spots that really needed work. Other staff I assisted me were helpful and kind. The facilities are great - I easily spent another hour outside of treatment in the hydronic pool, sauna, steam room and the lounge.
Read all reviews

About The Lanesborough Club & Spa

Fitness Centers

Crowned 'Best Spa in London' at the Good Spa Awards 2022 and 'Best for Five Star Service' at The Tatler Gym Awards 2023, The Lanesborough Club & Spa, perfectly positioned between Knightsbridge and Mayfair, is one of London’s most exclusive private members' fitness and health clubs and spa, offering members and hotel guests access to internationally recognised experts in the fields of fitness, beauty and wellness - with a 360° approach to wellbeing.The spa offers some of the finest spa therapy treatments in London, bringing together much-loved spa and beauty brands and facial and beauty experts. Treatments include massages, facials, manicures and bespoke sessions with our resident practitioners.

Expand