The Cornish Company Reviews

Customer sentiment for The Cornish Company cream tea and gift hamper service is mixed, reflecting both satisfaction and clear frustrations. Several reviewers are pleased with timely deliveries, product freshness, and thoughtful presentation—especially when given as gifts for occasions like Mother’s Day. However, multiple customers highlight significant disappointments, including undelivered gifts, lack of communication from customer support, and dissatisfaction with product ingredients or presentation.

Positive themes include timely delivery, delicious and fresh scones, and gift recipients expressing delight. Operational reliability and customer service receive some praise—especially when individual staff members help resolve delivery errors. On the other hand, key criticisms center on unresponsiveness to customer queries, missing items, poor handling of complaints, and perceived misleading promotions.

Overall, The Cornish Company holds a divided reputation for cream tea and hamper services, with strong appeal to those who receive orders smoothly, but notable risk of delivery and communication failures. For customers across the UK, expectations are met inconsistently, affecting repeat business intent.

The Cornish Company specializes in creating and delivering cream tea boxes, hampers, and gift parcels primarily for celebratory occasions such as Mother’s Day, anniversaries, and holidays. Their product catalog features traditional Cornish treats, including scones, biscuits, jam, cream, pasties, and themed hampers. Orders are placed through an online store and shipped directly to recipients.

The company handles fulfillment by preparing, packaging, and dispatching the hampers via courier or postal service. They manage order processing through their digital platform and have a customer service team for support, address changes, and after-sales queries. Their business is structured around timely delivery and presentation for gifting purposes, leveraging the convenience of online ordering.