Overall sentiment regarding The Co-operative Bank is negative, with most reviewers expressing dissatisfaction about recent experiences with its banking services. Reviewers consistently note prolonged response times, lack of follow-through on customer support, and challenges in getting issues such as account applications, PIN deliveries, and service billing resolved efficiently. While long-term customers recall better service in previous years, frustrations regarding app performance and declining customer care are now prominent. A single review mentions strong satisfaction with a specific staff member, but this is an exception rather than the norm.

Common feedback includes complaints about delays in communication, difficulties reaching support via phone, and a lack of alternative contact methods. Long waiting periods for simple requests, inconsistent information about processes, and instances where sensitive issues like suspected fraud are not handled transparently are recurring themes. Customers in Manchester and other UK locations mention staff by name only rarely, generally when expressing rare positive experiences.

Based on reviewer feedback, The Co-operative Bank’s reputation in the UK is currently hampered by perceptions of unreliable customer service, diminished friendliness, and lack of care for both personal and business banking clients. Many long-term customers report switching to other banks due to these issues, suggesting a significant challenge for retention and public trust.

The Co-operative Bank is a financial institution that provides a range of personal and business banking services, including current accounts, savings accounts, business banking, and loan products. It primarily serves its customers through branch locations, online platforms, and telephone banking, with an emphasis on ethical banking principles.

The bank manages customer operations such as account opening, PIN issuance, and customer queries via centralized service channels. Processes often involve verification, third-party involvement for some card services, and protocols for resolving customer requests remotely. Operationally, the bank maintains standard banking compliance and safety measures, with systems for both in-person and remote assistance.