homepage
/
Leeds
/
Spas
/
The Chocolate Beauty Spa Ltd.
The Chocolate Beauty Spa Ltd.

The Chocolate Beauty Spa Ltd. Reviews Summary

Rated 4.9 Star based on 365 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
365
reviews
Excellent
Good
Average
Fair
Poor
Published on
February 28, 2024
Last updated
March 13, 2024

What do customers think about The Chocolate Beauty Spa Ltd.?

Chocolate Beauty Spa has a diverse range of feedback, however, the majority of the reviews are positive, painting a pleasant picture of customer experiences. Customers speak highly of the staff's friendliness and professionalism, specifically citing individuals like Stacie, Sarah, Nicole, and Stephanie for their notable service. Customers appreciated being put at ease during treatments, the informative nature of the services, and the comfortable atmosphere. A particularly standout aspect is the tailored approach to treatments mentioned, such as adjusting eyebrow color to client preferences and the considerate handling of a pregnant client's waxing service. Despite the chiefly positive remarks, a notable exception was an instance of a disappointing massage experience, where the customer criticized the lack of technique and absence of relaxing oils, which points to a possible inconsistency in the quality of some services offered.

Positive Feedback

Positive customer feedback centers on several key aspects of Chocolate Beauty Spa. Firstly, personalization of treatments and attentive service is frequently highlighted, with staff members named for their exceptional approach. Such customization contributes to client satisfaction and builds a reputation for the spa as attentive to individual needs. Secondly, an inviting atmosphere and skilled treatments that leave clients feeling relaxed and rejuvenated are continually acknowledged. The ability to purchase products for at-home care suggests the spa offers a comprehensive approach to beauty and wellness. Lastly, efficient and sensitive services, as evidenced by a pregnant client's positive waxing experience, demonstrate the spa's capability in addressing specific client circumstances with care and professionalism.

Concerns and Threads

Although overwhelmingly positive, reviews for Chocolate Beauty Spa do reveal some negative aspects. Specifically, one customer reported a substandard massage experience, criticizing the asymmetrical technique and lack of therapeutic oils, which are commonly expected in professional massage treatments. This feedback underscores a potential area for improvement in ensuring consistency and training across all staff members. Such an experience can detract from the spa's reputation and highlights the importance of maintaining high service standards to meet customer expectations for relaxation and relief from tension.

Frequently asked questions about The Chocolate Beauty Spa Ltd.

What should I expect in terms of personalization of my treatment at Chocolate Beauty Spa?

Chocolate Beauty Spa prides itself on tailoring treatments to each client's preferences and needs, as demonstrated in the positive feedback from customers mentioning customized services such as eyebrow tinting and regard for clients' situations such as pregnancy.

Can I receive aftercare or skincare advice post-treatment?

Yes, the staff are known to be informative and helpful, often providing clients with valuable advice and recommending products that can be incorporated into their skincare routine after their treatment.

Is the atmosphere at Chocolate Beauty Spa conducive to relaxation?

Many clients have praised the spa for its relaxing and welcoming atmosphere, which pairs well with various treatments offered, setting the stage for a restorative experience.

What are customers saying about The Chocolate Beauty Spa Ltd.

The Chocolate Beauty Spa Ltd.
A W
1-Star
a month ago
Worst massage I've ever had and I've had quite a few at various beauty salons and spas. I thought I'll try this place out but I really regret this now. I wanted a relaxing massage to relieve some tension in my back. The therapist seemed to not know what she was doing. When she was massaging my back, she only did the right side but not the left. She was pressing gently with her thumbs and lightly stroking my back which didn't do anything. She didn't even use any relaxing oils. I definitely would not be returning.
The Chocolate Beauty Spa Ltd.
Sarah Hill
1-Star
3 weeks ago
Love visiting Chocolate Beauty and Stacie is lovely. She puts you at ease and explained every step to myself. She knew I didn't want to go too dark on the eyebrows so she suggested mixing the 2 colours to achieve the right colour All the girls are super friendly and make you very welcome
The Chocolate Beauty Spa Ltd.
Annalise Glover
1-Star
3 months ago
this was my first treatment but Sarah made me feel so welcome and comfortable! She was incredibly kind and the treatment was beyond amazing. i can’t wait to come back :)
Read all reviews