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SEPHORA Reviews

Rated 4.2 based on 1107 Reviews

210 Joralemon St, Brooklyn, NY 11201, United States

Beauty Salons Brooklyn

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall sentiment toward Sephora, particularly its New York locations, is generally positive, with many customers highlighting exceptional staff members by name, knowledgeable assistance, and a welcoming atmosphere. Reviewers consistently note helpful service in both product selection and application, with special praise for consultants like Kyia and Sandy. Nevertheless, a few negative experiences are reported, specifically with rude or inattentive staff at certain locations, which indicates some inconsistency in service quality.

Common feedback includes strong recognition of individual employees’ expertise, friendliness, and efforts to address skincare or makeup needs. Many reviews describe receiving tailored recommendations and guidance during store visits, contributing to confidence in purchases. Customers appreciate the range of products and staff’s willingness to work within given budgets or address specific concerns, such as dry skin or eczema. However, several reviewers express dissatisfaction with unhelpful, dismissive, or inequitable staff behavior in limited instances.

Overall, Sephora maintains a positive reputation as a cosmetics shop in New York, with the majority of customers experiencing excellent service, in-depth product knowledge, and helpful personalized advice. While negative encounters do occur, repeat business and frequent praise for individual associates reinforce Sephora’s strong regional standing as a go-to destination for assistance with skincare and beauty products.
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What Customers Are Saying About SEPHORA?

levels-up the Sephora brand

helpful and make shopping and choosing a breeze

I would absolutely come back to this location

helped me choose a WHOLE new makeup routine

pleasant and knowledgeable about the products

very helpful today and just over all kind

The beauty advisors are so sweet here!!

Trustguide extracts key phrases from reviews about SEPHORA and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of SEPHORA's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

SEPHORA Ratings

5

As of Based on 1107 revies as of Jul 10, 2025

SEPHORA Score

70%

As of Based on 1107 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 1107 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of SEPHORA's publicly available reviews View source

Sharon Shapiro rated SEPHORA 5 stars
2 weeks ago
Lía the manager is a lovely woman who levels-up the Sephora brand. I’m proud to call myself a Sephora shopper.
e s rated SEPHORA 5 stars
a week ago
Sephora Atlantic mall, has a super large and great selection. And their customer service is top notch, they are so helpful and make shopping and choosing a breeze with their willful smile and broad knowledge. I love shopping here.
Tiffany Leung rated SEPHORA 5 stars
a week ago
The staff are all very sweet and helpful! Audrey was amazing I was looking for skincare products that would help with my eczema and she was very attentive and gave me lots of options I would absolutely come back to this location!

Frequently Asked Questions About SEPHORA

Do Sephora staff offer advice for specific skincare concerns?

Yes, many reviews mention that Sephora associates are knowledgeable and attentive when helping customers address specific skin needs, such as eczema or dry skin. Staff often recommend suitable products and provide personalized guidance for individual concerns.

Are makeup consultations or tutorials available at Sephora?

Several reviewers note that staff provide guidance on color matching and product application. Some stores offer appointment-based makeup sessions, where staff can create a tailored routine and teach proper techniques.

Is customer service consistent across all Sephora locations?

Customer experiences vary by location. While many stores are praised for friendly and helpful staff, a few reviews report unhelpful or dismissive service. Service quality may depend on the specific team members present at each location.

About SEPHORA

Beauty Salons
Sephora is a retail cosmetics shop that offers a wide selection of beauty, skincare, and makeup products from various brands. Their stores provide in-person shopping where customers can browse and purchase products directly, often with access to knowledgeable beauty advisors for guidance.

Sephora operates through physical locations, primarily in shopping malls and metropolitan areas. The company structures its workflow around customer service, with staff available to answer questions, provide product recommendations, and offer consultations. Some stores also offer appointment-based services such as personalized makeup sessions.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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