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Ulta Beauty Reviews

Rated 4.2 based on 369 Reviews

Beauty Salons in Waldorf

2945 Festival Way, Waldorf, MD 20601, United States

Published on
July 1, 2025
Last updated
September 14, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Ulta Beauty's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Ulta Beauty?

customer care from both was incredible

She was fantastic and I left impressed

Abby was absolutely wonderful

incredibly kind, attentive, and genuinely committed

she just did such 👏 a 👏 good 👏 job 👏

Female Sam was at the register. She is very sweet and very knowledgeable

She's so patient, detailed and made me feel like I could start a YOUTUBE channel

employees were very friendly and helped me find the perfect shade

so sweet n understanding

Definitely the best location in Maryland HANDS DOWNNN!

Trustguide extracts key phrases from reviews about Ulta Beauty and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 14, 2025, 369 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Ulta Beauty's publicly available reviews View source

Jade A. Siima rated Ulta Beauty 5 stars
2 months ago
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Thank you Nicki and Taylor so much!!! This is the best Ulta experience I’ve ever had. The customer care from both was incredible. They both were very attentive and asked questions to be sure I got the right foundation shade for my skin tone. This helped me boost my confidence and feel better internally as I shopped. Definitely the best location in Maryland HANDS DOWNNN!
Taylor Johnson rated Ulta Beauty 5 stars
2 months ago
Nicki was so helpful with my return and the only person who has offered to look into my account to find the correct shade I needed for my it cosmetics foundation since it didn’t show on my end. She was fantastic and I left impressed and relieved that I won’t need to make another return since she found my correct foundation color!
Dezi Adams rated Ulta Beauty 5 stars
2 months ago
Abby was absolutely wonderful! She gave me a lot of helpful tips as well as products to get me started on learning makeup. I really appreciate her! She was very patient with me knowing nothing about makeup and taught me

Reviews Summary

Ulta Beauty Maryland receives highly positive sentiment from recent customer reviews. Reviewers frequently mention attentive and knowledgeable staff, often naming specific associates such as Nicki, Taylor, Kiondra, and Wanda. Customers consistently describe exceptional customer care, with associates taking time to ask questions and ensure the right product match, especially regarding foundation shades. There is minimal criticism in the feedback provided.

Common themes across the reviews include employee helpfulness, personalized product recommendations, and staff professionalism. Multiple reviewers highlight the positive and supportive store atmosphere, detailed attention during returns or consultations, and a team-based culture at the Maryland location. Staff members demonstrate product expertise and a dedication to meeting the needs of each shopper, whether assisting with color matching, teaching makeup basics, or collaborating effectively at checkout.

Overall, Ulta Beauty Maryland is regarded as a reputable cosmetics shop with a strong local presence. The consistent recognition of staff efforts suggests a highly reliable and customer-focused experience, reinforcing the store’s reputation within the Maryland region as a destination for positive and supportive cosmetic shopping.
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Frequently Asked Questions About Ulta Beauty

Will staff help me find the right foundation shade?

Yes, staff members often assist customers in determining the right shade by asking questions and providing attentive care to ensure product matches individual skin tones.

Can Ulta Beauty staff help with product recommendations for beginners?

Staff are knowledgeable and patient, supporting customers new to makeup with tips, personalized recommendations, and product education to help those just starting out.

Do employees work together to offer a supportive environment?

Customer feedback highlights a positive team culture where employees support each other and customers throughout the shopping process, enhancing the overall in-store experience.

About Ulta Beauty

Beauty Salons
Ulta Beauty specializes in retail sales of cosmetics, skincare, and beauty products. The company operates physical storefronts where customers can shop in-person for a variety of brands and receive guidance from team members on product selection and makeup techniques.

The company’s operations involve direct customer interactions in-store, where associates assist with returns, shade matching, and recommendations. Staff members are trained to address beauty needs, facilitate product education, and support checkout, working collaboratively to provide a comprehensive shopping experience.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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