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The Chill Brothers
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The Chill Brothers Reviews

Rated 4.6 based on 1186 Reviews

6465 Farm to Market 2920, Spring, TX 77379, United States

Air Conditioning Repair Spring

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Published on
July 2, 2025
Last updated
July 2, 2025
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What Customers Are Saying About The Chill Brothers?

professional, transparent, and passionate

did an amazing job installing

work detailed

very pleasant and professional

incredibly friendly, professional, punctual

very patient and willing to educate me

very knowledgeable and professional

excellent from the sale to the installation

so helpful and knowledgeable

Trustguide extracts key phrases from reviews about The Chill Brothers and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of The Chill Brothers's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

The Chill Brothers Ratings

5

As of Based on 1186 revies as of Jul 02, 2025

The Chill Brothers Score

90%

As of Based on 1186 revies as of Jul 02, 2025

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Customer Reviews

As of Jul 02, 2025, 1186 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The Chill Brothers's publicly available reviews View source

Janet Pomeroy rated The Chill Brothers 5 stars
a month ago
Chill Brothers contacted me with a buy back program to replace my old energy sucking AC unit with a brand new energy efficient AC for my 2694 sq ft home!! Just in time for the Texas heat wave! They were professional, transparent, and passionate about their program. The installation was quick and clean. Everything went great! I am so happy with the new AC. In the 9 years I've been in this house it is the most comfortable we've been during high temps in May. It may be a long summer, but we'll be cool. And my electric bill won't sky rocket as it has in the past! I highly recommend Chill Brothers!
Jeffrey Scarborough rated The Chill Brothers 5 stars
4 months ago
Chill Brothers did an outstanding job from start to finish! They were timely, professional, friendly, and did an amazing job installing my entirely new A/C system (2 units). Jonathan came before installation to prep and after installation to QC/adjust, and he was really good at his job. He also helped to explain how the new system works. The installation team was outstanding as well and worked very hard to get the job done in one full day, so big thanks to Bryan and Emmanual and team. I was highly impressed with Chill Brothers all the way around and would recommend them to anyone!
Jermaine Ervin rated The Chill Brothers 5 stars
4 months ago
The sales rep was Great! We really liked the tech who came to do the walk through, made it very simple on the process. The techs that did the work, were efficient and work detailed. Also, the follow up tech did a great job with analyzing the work completed! Great organization we have dealt with thus far!

Reviews Summary

The overall sentiment toward Chill Brothers and their air conditioning service is highly positive, with reviewers consistently noting professionalism, courteous staff, and clear communication throughout the project lifecycle. Most customers describe seamless installations and efficient problem resolution, highlighting specific staff such as Jonathan, Josh, and Kimberly. Only one review stands out for its critical stance regarding unwanted door-to-door solicitation, indicating that negative feedback is rare and isolated.

Common feedback includes praise for the knowledge and professionalism of the team, with multiple customers appreciating walk-throughs, post-installation inspections, and team members explaining systems in detail. Repeat interactions indicate customer trust, and follow-up actions by office staff such as Tammy and Kimberly are specifically called out. Timeliness, transparency, and respect for customer needs regularly emerge as themes, while one reviewer recommends improving guidance on smart thermostat setup.

Overall, Chill Brothers is regarded as a reliable air conditioning repair and installation provider in Texas, maintaining a strong reputation for communication, professionalism, and follow-up. The reviews suggest a well-established team focused on customer education and satisfaction, resulting in frequent recommendations and recurrent business within the service area.
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Frequently Asked Questions About The Chill Brothers

Are Chill Brothers technicians professional and knowledgeable?

Yes, reviewers regularly mention that Chill Brothers’ technicians are professional, knowledgeable, and thorough. Many customers highlight the detailed work, clear explanations, and friendly attitude provided by specific staff during installation or repair.

How does Chill Brothers handle post-installation support?

Clients report that Chill Brothers conducts post-installation inspections, resolves minor issues promptly, and provides follow-up communication from office staff. This includes verifying system performance and assisting with additional needs as they arise.

Can Chill Brothers assist with smart thermostat setup?

While some customers found the installation process straightforward, a few suggested that additional guidance with smart thermostat programming and app setup would be helpful. Asking for help with setup during installation is recommended.

About The Chill Brothers

Air Conditioning Repair
6465 Farm to Market 2920, Spring, TX 77379, United States
Visit website
+1844-512-4455
Chill Brothers specializes in air conditioning and heating services, including installation, repair, and routine maintenance for residential customers. Their primary offerings involve replacing outdated HVAC units with energy-efficient systems and ensuring climate comfort in homes, particularly during extreme weather.

Chill Brothers operates through a structured process involving initial site walkthroughs, transparent project explanations, and coordinated scheduling. Teams conduct both pre-installation checks and post-installation quality control, supported by office staff handling communication and appointments. Technicians provide customer education on equipment, system setup, and ongoing maintenance.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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