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The Air Conditioning Company Reviews

Rated 4.6 based on 144 Reviews

4, Bittacy Business Centre, Bittacy Hill, Mill Hill East, London NW7 1BA

Air Conditioning Repair | London

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

The Air Conditioning Company garners high praise for its customer service, professional conduct, and efficient problem-solving capabilities. Consistently noted are their communicative approach and knowledgeable staff, which have left strong impressions on various clients including businesses, hotels, and schools. Installation and maintenance services, in particular, are mentioned to be timely and professional. While most reviews are positive, highlighting that the company often meets or exceeds customer expectations, there is a notable instance of dissatisfaction primarily concerning service costs and equipment reliability. This singular review points out perceived weaknesses in long-term value, response times to issues, and effectiveness of the company's warranty or maintenance contracts.

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What Customers Are Saying About The Air Conditioning Company?

Trustguide uses AI to extract key phrases from reviews about The Air Conditioning Company and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Air Conditioning Company's customers had a positive experience.

Positive
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The Air Conditioning Company Ratings

5

As of Based on 144 revies as of Jan 09, 2024

The Air Conditioning Company Score

As of Based on 144 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 144 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The Air Conditioning Company's publicly available reviews View source

Wilym St John rated The Air Conditioning Company 5 stars
2 months ago
The Air Conditioning Company are highly rated for a reason. We had a full system installed for our business, and the experience as a customer was great from start to finish. The price was competitive, the team communicative & knowledgeable and the installation was done in a timely and professional manner. Particularly good communication from Malcolm & Ivo, in the planning they took the time to help us understand the best options for us, and during the install made us feel our project was being taken seriously and were quick to respond. Services: Installation, Install AC
zeev pear rated The Air Conditioning Company 5 stars
3 months ago
We run a mid-sized hotel in central London. In one of the early heatwaves, we encountered serious issues with our air-conditioning system. Hotel guests are notoriously quick to complain online and this can very much affect a hotel’s reputations so we needed to get this sorted quickly. Initially, we reached out to a prominent installation company. They responded in a few days but couldn't diagnose the issue in the time they had available. Another firm we contacted also spent a couple of days investigating and suggested that our system was nearing the end of its useful shelf-life (it’s nine years old) and were happy to quote for a complete new system at a cost of tens of thousands of pounds. Fortunately, a colleague in the hospitality industry, who manages a hotel nearby, recommended this particular company to us. Impressively, their engineers identified a refrigerant leak within a few hours of their visit, and by the end of the next day, our entire system was operational again. They will now be our go-to air-conditioning maintenance provider. Highly recommended and thank you.
Karl Murray rated The Air Conditioning Company 5 stars
3 months ago
Installers were great - clean, tidy and flexible in a busy school setting. The operators are very helpful over the phone for support & advice and the gentleman who came in to quote was very helpful with his recommendations. Would 100% use again - in fact they are now also our service team for air conditioning! Services: A/C system maintenance, Installation, Install AC

Frequently Asked Questions About The Air Conditioning Company

What types of air conditioning services does The Air Conditioning Company offer?

The Air Conditioning Company offers a variety of services including air conditioning installation, maintenance, and repairs. They cater to a range of clientele, including commercial businesses, hotels, and educational institutions.

How does The Air Conditioning Company handle emergency repairs?

In instances of emergency repairs, The Air Conditioning Company's reviews suggest that they are capable of diagnosing and fixing issues promptly. However, there has been at least one account where service turnaround was longer than expected, indicating potential variability in response times.

Is The Air Conditioning Company considered to be competitively priced?

Reviews indicate that The Air Conditioning Company's pricing is competitive. While most customers are satisfied with the value provided, there are remarks about the cost of services and repairs being on the higher side, and dissatisfaction in terms of the cost-effectiveness of their warranty and maintenance contracts.

About The Air Conditioning Company

Air Conditioning Repair

As London's premier Air Conditioning Company, we've been trading continuously for over four decades. Our engineers operate throughout London and the Home Counties, providing competitive prices coupled with the highest quality service to all our clients.We're the experts in installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Unlike any other aircon company, we proudly offer an unrivaled 10-year warranty on every installation we undertake.Choose the best, choose our company for all your air conditioning needs. With our exceptional reputation and unbeatable warranty, you can rest assured that you're receiving the highest quality service possible.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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