Frequent themes in the reviews include unexpected shipping costs when purchasing from multiple sellers, slow or unreliable customer service, complex refund processes, and delivery errors. There are repeated complaints about unclear item descriptions, systemic verification loops during checkout, and an overall lack of accountability when resolving disputes or errors. These issues occur across various product categories, with no specific geographic region uniquely highlighted.
Overall, Temu’s reputation among these reviewers suggests significant room for improvement, especially regarding shipping transparency, accuracy of item descriptions, and support reliability. Currently, Temu is perceived by many users as inconsistent and difficult to recommend, especially when compared to competitors in the online retail sector.