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Temu Reviews

Rated 2.7 based on 930 Reviews

31 St James Ave Suite 355, Boston, MA 02116, United States

Online Stores Boston

Published on
July 22, 2025
Last updated
July 22, 2025

Reviews Summary

The overall sentiment towards Temu’s online shopping platform is predominantly negative, with most reviewers reporting frustration regarding recent changes and persistent operational issues. Customers mention dissatisfaction with added local delivery fees, stricter shipping thresholds, and inconsistent delivery promises. Criticisms consistently reference billing discrepancies, delayed or incorrect shipments, and poor customer support responsiveness. While a few loyal users indicate they still enjoy the site and find attractive prices, these voices are exceptions rather than the norm.

Frequent themes in the reviews include unexpected shipping costs when purchasing from multiple sellers, slow or unreliable customer service, complex refund processes, and delivery errors. There are repeated complaints about unclear item descriptions, systemic verification loops during checkout, and an overall lack of accountability when resolving disputes or errors. These issues occur across various product categories, with no specific geographic region uniquely highlighted.

Overall, Temu’s reputation among these reviewers suggests significant room for improvement, especially regarding shipping transparency, accuracy of item descriptions, and support reliability. Currently, Temu is perceived by many users as inconsistent and difficult to recommend, especially when compared to competitors in the online retail sector.
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What Customers Are Saying About Temu?

I am extremely happy with all my purchases

Trustguide extracts key phrases from reviews about Temu and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of Temu's customers had a positive experience.

Positive
10%
Neutral
0%
Negative
90%

Temu Ratings

2

As of Based on 930 revies as of Jul 22, 2025

Temu Score

10%

As of Based on 930 revies as of Jul 22, 2025

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Customer Reviews

As of Jul 22, 2025, 930 customers have reviewed this business and rated it 2.7 Star out of 5. Trustguide conducted an in-depth analysis of Temu's publicly available reviews View source

Diane Hedrick rated Temu 1 stars
a month ago
I WAS a regular customer of Temu, but I’m sorry to say since you have mostly added local delivery to most of your items it is really not a great deal anymore. Even if you order 4 small different items you have just added $12.00 to your order. I don’t care if I get it in two days. I’d rather get a great deal. I’ll check back in about three months and see if you have changed your mind on these policies. I know your losing customers as soon as they are aware of what you are doing and you might want to think about a one time fee for all of our orders. Maybe that might bring customers back.
Olga Pirogov rated Temu 1 stars
a week ago
It's not my concern which store the item is shipped from, because I'm ordering from Temu, not from any specifics store. If I were ordering from a store, I would be dealing with them — but I'm dealing with Temu, and you are the ones responsible, not someone else based on what’s written on their website. You’re the ones who have a contract with them, and your website clearly states 2 business days for express delivery. When you first started, none of this was an issue — everything was shipped from a single warehouse and no extra charges were applied for that. If I order from any company’s website — Home Depot, Lowe’s, Macy’s — I don’t care which warehouse they ship from, and they don’t charge extra for it. These are your contractors, and you are the ones who should be held accountable Your website cannot say “fast delivery within 2 business days” and then send an email saying 5–8 days. That’s called fraud. All these contractors operated under your name -Temu, which means you are responsible for their actions. On your site says— from a local warehouse. 2 business daiys delivery, But in the email saying 5-8 business days. That’s a lie. I did order presents for my grandson for BD. If I had known you were being misleading, I would never have placed the order and would’ve looked for something else instead. I couldn't give to child presents after his BD. Very disappointed !!!!!!!! Regards, Olga
I. V. rated Temu 2 stars
a week ago
I used to love Temu before it became "local Temu". Before it changed, I spent a lot of money buying things from different sellers that I really didn't need, but I loved giving away at work. If I spent $20.00 or more (which usually was more) shipping was free. Now, if you buy several items from different sellers, you have to pay shipping for each item. It's only $2.99 for shipping, but it adds up if you're buying several items. You can only get free shipping if you buy $30.00 from the same seller, which is a bit difficult in Temu because sellers usually only sell one type of item, for example only shirts, or only dolls, etc. At the end, you'll be spending a lot more than anticipated. Well, I guess I should be thanking Temu instead, because in a way it's good, I'll be saving a lot of money instead of spending on things I don't need. I possibly will buy only an item at the time if I can't leave without it. Amazon will be my go to store from now on.

Frequently Asked Questions About Temu

How do shipping charges work on Temu when buying from multiple sellers?

Shipping charges may apply for each seller when you order from different shops on Temu. Free shipping typically requires meeting a spending threshold with one seller, and fees can accumulate across orders with separate sellers.

What happens if my order from Temu is not delivered or is delivered incorrectly?

Several reviewers report difficulties with delivery errors and obtaining refunds. If your package is lost or the wrong item is sent, resolution may involve filing tickets and waiting for responses, and some customers have faced challenges receiving full refunds.

Are item descriptions and product details accurate on Temu?

Based on reviews, item descriptions and measurements may not always align with the products received. Customers have mentioned differences in coloring, sizing, and quality compared to what was displayed on the site. Verifying details prior to purchase is advised.

About Temu

Online Stores
Temu is an online shopping platform that operates in the e-commerce industry by connecting buyers to sellers across a range of product categories. The service is accessible through their website and mobile app, allowing customers to browse and purchase items that are shipped directly to them by third-party vendors.

The company coordinates transactions between buyers and multiple sellers, manages payment processing, and oversees aspects of customer support and dispute resolution. Shipping is executed through various logistics providers, with options for local and express delivery. Pricing policies and shipping charges are determined based on order variables and seller requirements.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.