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Taylor Heating & Air Conditioning (now a Gene Johnson company)
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Taylor Heating & Air Conditioning (now a Gene Johnson company) Reviews

Rated 4.9 based on 3958 Reviews

5518 163rd St E, Puyallup, WA 98375, United States

Air Conditioning Repair Puyallup

Taylor Heating & Air Conditioning (now a Gene Johnson company) logo
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Published on
July 2, 2025
Last updated
July 2, 2025
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Taylor Heating & Air Conditioning (now a Gene Johnson company) logoSummarySentimentRatingsReviewsFaqContact

What Customers Are Saying About Taylor Heating & Air Conditioning (now a Gene Johnson company)?

very clean and organized

did an outstanding job

did an amazing job

very honest and lots of integrity

customer service was above and beyond

the outstanding experience

extremely courteous, informative and respectful

fast and incredibly friendly

very knowledgeable, professional, efficient

kind, prompt, professional, and so knowledgeable

Trustguide extracts key phrases from reviews about Taylor Heating & Air Conditioning (now a Gene Johnson company) and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Taylor Heating & Air Conditioning (now a Gene Johnson company)'s customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Taylor Heating & Air Conditioning (now a Gene Johnson company) Ratings

5

As of Based on 3958 revies as of Jul 02, 2025

Taylor Heating & Air Conditioning (now a Gene Johnson company) Score

100%

As of Based on 3958 revies as of Jul 02, 2025

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Customer Reviews

As of Jul 02, 2025, 3958 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Taylor Heating & Air Conditioning (now a Gene Johnson company)'s publicly available reviews View source

Amanda Sarver rated Taylor Heating & Air Conditioning (now a Gene Johnson company) 5 stars
a month ago
David and Tom arrived right before our scheduled window which was great. They were very thorough when they explained what they were going to do the day of installation. They were very clean and organized also very accommodating to my husband's ocd/germ issue. We would recommend and welcome each one of them back in the future for sure!
Paul Brewer rated Taylor Heating & Air Conditioning (now a Gene Johnson company) 5 stars
4 months ago
Jason and his apprentice Jacob did an outstanding job installing 3 outlets in my garage. They kept me informed throughout the process of the install. It took them about 4 hours to complete everything. I am very pleased with the results. I would recommend Taylor Heating & Air Conditioning for any electrical work you might need done. Thank You !
Derek Wieting rated Taylor Heating & Air Conditioning (now a Gene Johnson company) 5 stars
4 months ago
Taylor Heating & Plumbing did an amazing job with the install of these Mitsubishi ceiling cassettes (AC/Heat) in our house. These were a great option vs. the large bulky mini-splits that go on the side walls. Tom & David did the install and I would highly recommend them for any job. We ran into a few adjustments that needed to be made at the start of the install. They throughly explained everything, listened to my thoughts and made all the adjustments to ensure I was happy with the finished project. And they left their work area spotless, cleaning up everything before they left. 10/10 would recommend!

Reviews Summary

The overall sentiment in recent Taylor Heating & Air Conditioning reviews is strongly positive, focusing on punctuality, clear communication, and quality of installation. Customers repeatedly reference specific staff members such as David, Tom, Blake, and Jason for their professionalism and ability to explain processes thoroughly. Several reviewers mention honest diagnostics and integrity as differentiators. A few reviews reference jobs taking longer than expected or needing adjustments during installation, but note that these were handled transparently and to satisfaction.

Common feedback includes staff friendliness, technical knowledge, and exceptional attention to detail. Recurring themes are transparency about process, willingness to answer questions, and clean workspaces. Customers also appreciate flexible scheduling and prompt response—one notes a late-night call followed by next-day service. The company’s ability to problem-solve and avoid unnecessary costs is referenced positively, while effective communication and respect for the client’s home are highlighted.

Overall, Taylor Heating & Air Conditioning is regarded as highly reliable and trustworthy in the HVAC and electrical contractor market. Their reputation across their service region is bolstered by consistent performance, repeat customers, and a pattern of resolving complex issues with professionalism. Clients value the company’s integrity, thorough workmanship, and positive attitude throughout the HVAC and plumbing service process.
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Frequently Asked Questions About Taylor Heating & Air Conditioning (now a Gene Johnson company)

How do Taylor Heating & Air Conditioning staff handle unexpected problems during installation?

Technicians communicate adjustments transparently, explain each step, and ensure customers are satisfied before completing work. Reviewers note that staff provide thorough explanations and resolve issues professionally, maintaining high standards even when projects require troubleshooting or run longer than planned.

Is the staff at Taylor Heating & Air Conditioning knowledgeable about HVAC and electrical work?

Yes, multiple reviews mention technicians as knowledgeable, providing helpful solutions for electrical, plumbing, and HVAC issues. Staff answer questions, explain system operations, and offer recommendations based on technical expertise.

How quickly can I get a service appointment?

Customers report that scheduling is prompt, with some receiving next-day service even after late-night contact. Flexible booking and efficient office processes are commonly highlighted in customer feedback.

About Taylor Heating & Air Conditioning (now a Gene Johnson company)

Air Conditioning Repair
5518 163rd St E, Puyallup, WA 98375, United States
Visit website
+1253-765-8855
Taylor Heating & Air Conditioning provides HVAC and plumbing services, specializing in the installation, repair, and maintenance of heating, air conditioning, and electrical systems. The company handles projects such as furnace and heat pump setup, outlet wiring, water heater replacement, and AC solutions for residential clients.

The company operates through a direct in-person service model. Technicians visit customer homes for consultations, diagnostics, installations, or repairs. Operations involve careful scheduling, on-site troubleshooting, and detailed communication about work performed. Staff coordinate closely with customers throughout each step, focusing on clarity, punctuality, and organized project completion.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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