Common themes appearing across the reviews include complaints about hidden or poorly communicated policies, unresolved application denials, and concerns over lending transparency and exorbitant interest rates on loans such as 'Snap Loan' and 'easy pay.' On the positive side, some customers appreciate the security updates, user experience improvements in digital banking, and the bank’s conservative financial approach, especially for savings accounts.
Overall, TAB Bank is perceived as offering competitive deposit rates but struggles with reputational challenges in customer service and lending practices, especially in Utah and for digital banking customers. Trust issues and frustration over transparency limit broader recommendation for new clients.