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Sweetzy Reviews

Rated 3.7 based on 216 Reviews

Online Stores in Norwich

Potash Ln, Hethel, Norwich NR14 8EY

Published on
September 8, 2025
Last updated
September 8, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Sweetzy's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Sweetzy?

value for money

best pic n mix by a mile

always fresh and tasty sweets

customer service was just fab

lovely friendly people who work here

excellent value for money

always full packs

never disappoint

100% satisfied from ordering to consuming

Trustguide extracts key phrases from reviews about Sweetzy and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 08, 2025, 216 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Sweetzy's publicly available reviews View source

Jellie Bean rated Sweetzy 5 stars
3 weeks ago
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I find Sweetzy easy to use to pick sweets. Have a good variety and value for money. The sweets always arrive in good condition and taste nice and fresh. It is my go to, to purchase sweets. Customer service is amazing always replies to emails and are always happy to help. Recommend Sweetzy 100%
Kylie Munday rated Sweetzy 5 stars
a month ago
What can I say!!! Hands down the best pic n mix by a mile. Fast delivery, Fantastic deals. Great variety and the sweets are always the best quality and stay fresh for ages. I’ve made numerous orders and have always been 100% satisfied from ordering to consuming. I would definitely recommend sweetzy’s to everyone.
David Alexander rated Sweetzy 5 stars
a month ago
Since I 1st ordered from Sweetzy it has become a regular thing (ordering sweets) The are an excellent company who are always there if you get stuck orcany problem ordering. Their Shop is always updating the range, I look forward to my order from the moment I place an order, the guys are busy getting it ready, always fresh and tasty sweets. There isn't a thing that is too much for the guys to do. If you haven't ordered from here. why?? You have no idea what you are missing.

Reviews Summary

The overall sentiment toward Sweetzy’s confectionery service is largely positive, with most reviewers remarking on the shop’s variety, freshness, and value. Quick delivery and prompt, helpful customer service are consistently cited. Several customers mention they regularly choose Sweetzy for their sweet purchases, though there are isolated concerns over product quality and handling of delivery issues.

Frequent themes in the reviews include praise for the wide variety of sweets—especially custom and pre-filled options, as well as the freshness and packaging of products. Customer service is mentioned repeatedly for being responsive and efficiently resolving minor issues. Logistical strengths, such as consistent fast delivery and engaging touches like giveaways and monthly boxes, are highlighted. Criticisms center mainly on rare delivery problems, product condition, and minor concerns about the selection or texture of certain sweets.

Overall, Sweetzy is regarded as a reliable confectionery store with a strong reputation for variety, customer care, and efficient order fulfillment. Customers mention both personal enjoyment and gifting as reasons for repeat business, with word-of-mouth referrals boosting its position in the confectionery sector.
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Frequently Asked Questions About Sweetzy

Does Sweetzy offer a wide selection of sweets?

Yes, Sweetzy is frequently noted for offering a large variety of pick-and-mix, custom, and pre-filled sweet options. Customers highlight the continually updated range and specialty items like sweet jars and monthly boxes.

How does Sweetzy handle issues with damaged or late deliveries?

Sweetzy generally resolves issues promptly, with several reviewers noting quick responses and efficient resolution. However, some customers have reported dissatisfaction with compensation or replacement policies, particularly for damaged gift orders.

What delivery speed can customers expect from Sweetzy?

Most customers report super fast delivery, with orders arriving quickly and reliably. Although occasional delays are mentioned, the overall feedback emphasizes prompt dispatch and receipt of products.

About Sweetzy

Online Stores
Sweetzy operates as a confectionery retailer specializing in a wide range of pick-and-mix sweets, custom and pre-filled sweet bags, and giftable sweet jars. The company offers its products through an online sales platform and processes customer orders for home delivery, serving both individual and corporate customers.

Sweetzy manages inventory through frequent range updates and guarantees fresh stock. Customer orders are prepared and dispatched promptly, with a focus on efficient handling and fast shipping. The business also provides targeted promotions, such as monthly subscription boxes and occasional giveaways through live social channels, enhancing engagement and product variety.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.