SuperNova Real Estate T/A SN Estates London Reviews

The overall sentiment for SN Estates London’s letting agency services is mixed, with a significant presence of both highly positive and notably negative experiences. Reviewers often praise staff members such as Anissa and Giada for their professionalism, responsiveness, and clear communication, citing stress-free processes and supportive guidance. However, some customers report serious issues with communication breakdowns, misinformation regarding offers, and a lack of accountability.

Frequent themes include high marks for individual agents’ dedication, patience, and willingness to go above and beyond, which instills confidence in many clients. At the same time, organizational failures—such as delayed updates, conflicting information from staff, and unprofessional exchanges—are recurring problems. This contrast points to strong individual performance offset by inconsistent internal processes.

Overall, SN Estates London is regarded as an agency with standout staff that can deliver excellent letting experiences, particularly in London. However, reputational challenges remain due to unresolved complaints about internal coordination and customer communication. Prospective clients may find positive interactions but should be aware of potential service inconsistencies.

SN Estates London is a real estate agency specializing in property lettings and rentals. The company acts as an intermediary between landlords and tenants, helping clients to find, secure, and move into residential properties. It operates primarily in the London area, with services including property search, application handling, and lease management.

SN Estates London’s operational model is centered around direct, personalized interactions between clients and assigned agents. Key processes include responding to property inquiries, arranging property viewings, negotiating offer terms, processing tenancy agreements, and facilitating communication between parties throughout the lettings process. Communication is handled through calls, emails, and in-person meetings.