Overall, customer sentiment toward Sunrun’s solar energy installation service is mixed but leans positive. Reviewers frequently acknowledge the professionalism, technical knowledge, and attentive follow-up from both sales representatives and installation staff. Names like Phillip Weston, Faith, Tahirih, Clayton, and Jordan are mentioned for providing clear explanations and comprehensive assistance. However, there are notable criticisms regarding poor experiences with customer service, aggressive sales tactics, and unresolved technical issues after installation.
The most consistent themes are strong individual staff performance and detailed explanations throughout the process, especially in managing expectations and problem resolution. Several reviewers express appreciation for the timely communication and support, particularly when navigating city inspections or system setup. At the same time, concerns arise about sub-contractor interactions, language barriers, and the number of consumer complaints reported online. Aggressive or misleading approaches by some sales staff also impact perceptions.
In regions like Downey, CA, and among customers seeking a thorough installation process, Sunrun is regarded as a knowledgeable provider that often delivers on communication and technical support. While most experiences are positive, prospective customers should remain vigilant regarding sales tactics and clarify responsibilities around installation and post-sales service. Sunrun’s reputation is built on standout employees and structured project management, but mixed feedback highlights variability across the customer journey.
The most consistent themes are strong individual staff performance and detailed explanations throughout the process, especially in managing expectations and problem resolution. Several reviewers express appreciation for the timely communication and support, particularly when navigating city inspections or system setup. At the same time, concerns arise about sub-contractor interactions, language barriers, and the number of consumer complaints reported online. Aggressive or misleading approaches by some sales staff also impact perceptions.
In regions like Downey, CA, and among customers seeking a thorough installation process, Sunrun is regarded as a knowledgeable provider that often delivers on communication and technical support. While most experiences are positive, prospective customers should remain vigilant regarding sales tactics and clarify responsibilities around installation and post-sales service. Sunrun’s reputation is built on standout employees and structured project management, but mixed feedback highlights variability across the customer journey.
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