The overall sentiment in customer reviews for Right Legal Group's probate and estate services is overwhelmingly negative, with strong dissatisfaction reported across most accounts. Reviewers consistently cite poor communication, missed deadlines, unresponsive staff, and frequent turnover of case handlers as primary concerns. Although a handful of clients highlight positive interactions with individual solicitors, the prevailing issues include frustration over delayed proceedings, lack of professional oversight, and inadequate complaint resolution processes.
Among the most common themes are significant delays in simple probate and will cases, repeated failure to respond without prompting, and the complications caused by internal mismanagement—such as documentation lapses and changing staff assignments. Several clients specifically mention emotional distress caused by these shortcomings during the difficult probate period, accentuating the impact of operational failings. Positive themes, while rare, focus on specific staff members' diligence and accessibility, particularly when regular updates and clear explanations are provided.
Based on reviewer feedback, Right Legal Group has a damaged reputation in the probate and estate legal services market, particularly in the UK. The dominant perception is one of unreliability, inadequate customer care, and inconsistent quality. While individual employees may offer strong support, these instances are exceptional against a backdrop of negative experiences. Overall, trust in the company's estate services is low among recent clients.
Among the most common themes are significant delays in simple probate and will cases, repeated failure to respond without prompting, and the complications caused by internal mismanagement—such as documentation lapses and changing staff assignments. Several clients specifically mention emotional distress caused by these shortcomings during the difficult probate period, accentuating the impact of operational failings. Positive themes, while rare, focus on specific staff members' diligence and accessibility, particularly when regular updates and clear explanations are provided.
Based on reviewer feedback, Right Legal Group has a damaged reputation in the probate and estate legal services market, particularly in the UK. The dominant perception is one of unreliability, inadequate customer care, and inconsistent quality. While individual employees may offer strong support, these instances are exceptional against a backdrop of negative experiences. Overall, trust in the company's estate services is low among recent clients.
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