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iCollectClothes Reviews

Rated 4.9 based on 12209 Reviews

Capstan Centre, 3, Thurrock Park Way, Tilbury RM18 7HH

Uncategorized Tilbury

Published on
August 21, 2025
Last updated
August 21, 2025

Reviews Summary

The overall sentiment in reviews for iCollectClothes’ charity collection service is strongly positive, with customers highlighting the ease and reliability of arranging collections. Reviewers consistently note clear communication regarding time slots and the convenience of not needing to be at home during pickup. There are some minor criticisms, such as unclear driver procedures or occasional hurried collection experiences, but these appear infrequent compared to the volume of positive feedback.

Common feedback includes praise for the straightforward online booking process, flexibility in collection arrangements, and professional, polite drivers. Many reviewers express appreciation for real-time updates before collection, and for the ability to support various charities directly. Reliability is a recurrent theme, as is the service's helpfulness for those unable to transport donations themselves, such as individuals without cars or with mobility challenges.

Overall, iCollectClothes has built a reputable presence as a convenient, dependable service for charity donations in the local region. Customers are often repeat users and recommend the collection process to others, reflecting trust in its effectiveness and efficiency. The consistent performance and polite staff have established iCollectClothes as a preferred option for donation pickups.
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What Customers Are Saying About iCollectClothes?

easy to use

Very reliable and easy to set up

brilliant- they email confirming time and day

service was great for me

so easy to do

Drivers have always been so lovely & polite.

very easy to use

very pleased with it

Trustguide extracts key phrases from reviews about iCollectClothes and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of iCollectClothes's customers had a positive experience.

Positive
70%
Neutral
20%
Negative
10%

iCollectClothes Ratings

4

As of Based on 12209 revies as of Aug 21, 2025

iCollectClothes Score

70%

As of Based on 12209 revies as of Aug 21, 2025

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Customer Reviews

As of Aug 21, 2025, 12209 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of iCollectClothes's publicly available reviews View source

Laura O'Boyle rated iCollectClothes 5 stars
2 weeks ago
Fantastic service, easy to use. Clear communication on time and date they'll collect. They give you a short slot in the day and will even collect from doorstep if you can't be in. I'm a new mum who is stuck at home so it was a life saver to have them come to me. Definitely using again!!!
Nina Dickinson rated iCollectClothes 5 stars
2 weeks ago
Fantastic collection service. Very reliable and easy to set up for collection. They are very efficient and you can leave bags and boxes outside for collection if you are not available at time of collection. Communication was clear and it’s really lovely that you can choose your charity from a variety of fantastic causes. I can’t rate this service enough. Will definitely be recommending to friends & family and will be using iCollectClothes from now on.
Ru La rated iCollectClothes 4 stars
2 weeks ago
Excellent customer service with updates prior to selected delivery day/time. Took once star off due to driver throwing boxes back of van after carefully packing for pickup.

Frequently Asked Questions About iCollectClothes

Can I schedule a collection time that suits my availability?

Yes, you can book a specific collection day and time slot, and leave donations in an accessible place for pickup if you cannot be at home. The service offers clear communication and reminders about collection times.

Are the drivers polite and professional during collections?

Several reviewers note that iCollectClothes drivers are consistently polite, friendly, and efficient. However, there are occasional remarks about hurried collections or drivers not being able to enter the property for certain items.

What is the process if I want my donation to go to a specific charity?

You can choose your preferred charity from a variety of options during booking. The service ensures that your donations are directed accordingly and communicates updates throughout the process.

About iCollectClothes

Uncategorized
iCollectClothes provides an at-home charity collection service, allowing individuals to donate clothing and household items without visiting a charity shop. The company operates within the charity and donation sector, offering in-person pickup of donations that are then directed to partner charities for resale or use.

The company manages collections through both online and phone booking systems. Scheduled time slots, confirmation emails, and reminders are provided to donors. Couriers collect donations from designated spots at customers' homes, with communication regarding timings and options for choosing the beneficiary charity, thus facilitating a streamlined and flexible donation process.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.