Nisbets Catering Equipment Shaftesbury Avenue Store Reviews

Customer sentiment toward Nisbets’ London location and overall catering equipment service is largely positive, with many reviewers highlighting helpful and knowledgeable staff such as Jason and John C. Long-term loyalty and repeat business are evident, as some customers mention shopping there for over six years. While the overall impression is favorable, a small number of reviewers describe negative experiences with customer service, particularly around incidents with product returns, in-store interactions, and delays in repairs.

Key themes from feedback include consistent praise for staff friendliness, effective on-site support, professional advice for selecting products, and swift resolution of occasional order mistakes. Several customers specifically call out individual team members for going above and beyond with service, providing expert recommendations, and assisting with logistics. However, isolated complaints point to issues like lack of empathy during product malfunctions, difficulties with the repair process, and an unhelpful attitude from select staff.

Overall, Nisbets maintains a strong reputation as a reliable catering supplies provider in London, attracting loyal business clients and one-off buyers alike. Customers regard staff expertise and personalized attention as key benefits, though some negative experiences suggest inconsistency in service delivery. Nisbets remains a well-regarded supplier for hospitality needs across the London region.

Nisbets is a supplier specializing in catering equipment and kitchen supplies for the hospitality industry. Its offering includes kitchen appliances, utensils, furniture, and cleaning products, provided through both physical store locations and an online shop. Nisbets serves a wide range of commercial and professional clients in the UK, with a notable presence in London.

Nisbets operates through a network of brick-and-mortar stores, complemented by an extensive online ordering system. The company manages sales, customer support, and product guidance in person and via digital channels, with staff available to assist on-site. Product orders can be fulfilled through in-store collection or delivery to business and institutional customers.