Suncountry Reviews

Based on customer reviews, the overall sentiment toward Sun Country Airlines is strongly negative. While there are occasional mentions of outstanding staff and direct flight convenience, reviewers consistently note dissatisfaction with customer service, ground staff, and flight disruptions. Complaints point to long wait times, unprofessional behavior from crew, and mishandled baggage. Some positive remarks, particularly about individual staff members like Faith in Dallas/Fort Worth, stand out but are exceptions.

The most mentioned themes include staff attitude, punctuality, baggage handling, and overall service reliability. Many travelers report delayed or cancelled flights, frequent gate and schedule changes, and poor handling of problems by staff. However, when issues are managed well, such as effective baggage recovery or convenient direct routes to destinations like Mexico, customers express high appreciation.

Overall, Sun Country Airlines is regarded as a budget airline with notable service reliability and professionalism concerns, especially in locations like DFW and in their handling of flight disruptions. The company’s reputation is characterized by inconsistency, with isolated positive experiences offset by frequent complaints about unprofessional staff and operational failures.

Sun Country Airlines is a commercial airline operating passenger flights primarily within North America. The company offers direct and connecting flights to various domestic and international destinations, serving both leisure and business travelers through in-person airport and onboard services.

The airline operates scheduled flights with check-in, baggage handling, and in-flight service managed by ground staff, flight attendants, and flight crew. Sun Country Airlines also provides customer support at airport counters and through its service staff for issues such as bookings, delays, or lost baggage.