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StriVectin Reviews

Rated 1.9 based on 13 Reviews

Online Stores in New York

285 Madison Ave Suite 1200, New York, NY 10017, United States

Published on
July 22, 2025
Last updated
July 22, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of StriVectin's customers had a positive experience.

Positive
10%
Neutral
0%
Negative
90%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About StriVectin?

great customer service

Trustguide extracts key phrases from reviews about StriVectin and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 22, 2025, 13 customers have reviewed this business and rated it 1.9 Star out of 5. Trustguide conducted an in-depth analysis of StriVectin's publicly available reviews View source

Kathy Fortin (Kathyecg) rated StriVectin 1 stars
Edited a year ago
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I contacted strivectin advised I had purchased at London Drugs North Vancouver 2 mo ago. With the lot # sent strivectin they advised me that product had expired in 2018, and they had no control over London drugs selling this. They want nothing to do with this, you would think strivectin would take this pretty serious and contact London drugs. I purchased the trio pack and the rep advised me that the other 2 products would be safe to use. I will go back to London drugs for a refund as I will no longer purchase strivectin, and I have a lot of the product already. I will throw in the garbage 5 other products that I have.
anoop G. rated StriVectin 1 stars
a year ago
I just finished my third bottle. My dark spots are still there, my skin tone still the same. StriVectin has the worst customer service, I’ve bought the third vitamin c bottle from their official website, when I received it the serum was dark so I called them and told them that I would like to either return it or replace it. They said that the serum is perfectly fine and there is nothing wrong with it. They declined to help me further.
Marilyn Zimmerman rated StriVectin 1 stars
a year ago
Been using Strivectin products since 1972. Never had to contact customer service but I was overcharged on my most recent purchase. Called twice & was advised via recording to request a link to text. Never received it. Also sent an email but no response. Because of the overcharge & their refusal (by no communication) to rectify, I will no longer make any purchases.

Reviews Summary

Overall, the sentiment toward StriVectin as a beauty supply company is notably negative, with reviewers highlighting significant dissatisfaction around product quality and especially customer service. Many customers cite repeated difficulties reaching support, slow or absent communication, and no resolution to product or order concerns. One reviewer did mention a positive interaction with a representative named Melissa, which stands out as an exception. However, the bulk of feedback centers on service failures and product dissatisfaction.

Consistent negative patterns include expired or faulty products being sold, products causing adverse skin reactions, overcharging, and lack of follow-up from customer support. Users express frustration with long response times, unanswered calls, missing shipments, and refunds not being issued. Only one review reflects a positive experience, naming a single staff member. The rest focus on operational and communication breakdowns rather than product performance.

In summary, StriVectin’s reputation as a beauty supply store skews strongly negative based on recent reviewer feedback. Recurring complaints about both product quality and unresponsive support suggest persistent issues. The single positive staff mention is outweighed by widespread problems, making trust and reliability concerns especially notable for prospective customers in all regions where service is offered.
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Frequently Asked Questions About StriVectin

What should I do if I receive an expired or faulty product from StriVectin?

If you receive an expired or faulty product, customers have reported difficulty resolving these issues with StriVectin directly and recommend returning the item to the retailer where it was purchased for a refund or replacement.

How responsive is StriVectin customer service?

Reviews indicate that reaching StriVectin customer service can be challenging, with reports of delayed or no responses to calls, emails, and social media inquiries. Response times may vary, and some customers report unresolved issues.

Are StriVectin’s products available through both retail stores and online?

Yes, StriVectin products can be purchased from brick-and-mortar retailers and through the company’s official website. Some customers noted obtaining products from stores like Ulta or London Drugs, as well as online channels.

About StriVectin

Online Stores
StriVectin operates in the beauty and skincare industry, offering a range of products such as serums, creams, and specialized treatments that target various skin concerns. Products are made available through both physical retail partners and the company’s official online store, reaching customers across various locations.

The company distributes its products via third-party retailers as well as direct online sales. Operationally, StriVectin handles customer inquiries primarily through phone, email, and online platforms. Their model relies on both in-store sampling and e-commerce order fulfillment for product delivery.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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