Overall, customers express significant dissatisfaction with StoveGuard’s kitchen products and related support. Only one review reflects a positive experience highlighting ease of use, while most reviewers report concerns about product quality, fit, delivery delays, and customer service responsiveness. When issues arise, customers mention slow responses, unhelpful procedures, and costs incurred for returns, with some referencing unsuccessful complaint resolutions.
Common themes include poor product fit—such as incorrect burner cutouts and stove guards not offering full coverage—as well as dissatisfaction with material quality, especially for lower-end options. Reviewers frequently mention confusing or delayed communications, back-orders, lack of updates, and refund discrepancies. Customer service is routinely criticized, with several noting that calls and emails often go unanswered or that their issues were not addressed to their satisfaction.
Based on this feedback, StoveGuard’s reputation in the kitchen supply market is currently negative, notably due to quality control and weak post-sale support. While some value is found in the product's intended convenience, complaints about product function and the service experience are consistent and outweigh positive remarks.
Common themes include poor product fit—such as incorrect burner cutouts and stove guards not offering full coverage—as well as dissatisfaction with material quality, especially for lower-end options. Reviewers frequently mention confusing or delayed communications, back-orders, lack of updates, and refund discrepancies. Customer service is routinely criticized, with several noting that calls and emails often go unanswered or that their issues were not addressed to their satisfaction.
Based on this feedback, StoveGuard’s reputation in the kitchen supply market is currently negative, notably due to quality control and weak post-sale support. While some value is found in the product's intended convenience, complaints about product function and the service experience are consistent and outweigh positive remarks.
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